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March 20th, 2004 12:00

Can't delete a file in System32 folder

The audio in MSN Messenger has stopped working, although the video feature still works. I've read on a MSN Messenger forum that a lot of other people are experiencing the same problem and have asked for help in resolving the problem. The reason given for the problem is a bad rtcdll.dll file that is put in the system32 folder by an updated version of Messenger. The solution offered is to replace the bad file with the rtcdll.dll version 5.1.2600.28. When I attempt to do this, it won't let me delete or replace the bad file. I get a message that the file is in use by another program or that it's a protected file. I don't have a program running that I know of that could be using that .dll file, and I have uninstalled MSN Messenger. How can I delete this file so I can replace it with a working version?

33 Posts

March 20th, 2004 15:00

Boot into "safe mode" (press F8 before the windows startup screen).  Then select "safe mode". You have to do this because in safe mode, only crucial files start up and messenger is not one of them.  In regular windows, messenger is running whether you see it or not.  Once in Safe mode log in as "administrator" (w/o ""), there is no password unless you have made one.  After you log in hit "yes, i want to keep working in safe mode" then follow the instructions you have for deleting the file, and putting the new one in.

Message Edited by foolishbean on 03-20-2004 12:43 PM

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