can't get rid of update

Question

I accidently download this update and now I can’t get rid of it…I don’t a cd that has Microsoft works suite on it…it came loaded on the computer. The message I keep getting is

Installing Office XP Service Pack 3 (update 1 of 1)... but it then stops to say

Please load Microsoft Works Suite 2002 disc 1

so - I have that shield in the corner of my desktop telling me that there are updates and when there are- I can't load the new ones til this one is loaded

help!

dermdoc

dunedin · Answer

Hi,   I think Windows stores patches in 'C:\WUTEMP' or 'C:\ProgramFiles\WindowsUpdate\wuaudnld.tmp' while waiting to install the patches.   Have a look for it there and delete it

dermdoc · Answer

I looked in both'C:\WUTEMP' and 'C:\ProgramFiles\WindowsUpdate\wuaudnld.tmp' - no luck- nothing there other ideas would be appreciated

dunedin · Answer

Well, it must be hiding somewhere. Run a system search for Office XP Service Pack 3 Or even just Service Pack 3 Be sure to include hidden files and folders in the search

dermdoc · Answer

I did find a folder C:\WINDOWS\ServicePackFiles\i386 - it had sp1 and sp2 but nothing else that looked like it could be a service pack

dermdoc · Answer

I did file find for file name w/both of your suggestions...no luck- next step?

dunedin · Answer

I`ve installed Office SP3, but it is part of "Works Suite" and it is actually installed.

I ran a search for SP3 and I think I have found reference to it as

MSSP3. This has to be it as I do not have anything else which is SP3

I found it here

C:\Program Files\Common Files\Microsoft Shared\Proof

C\Program Files\Common Files\Microsoft Shared\Works Shared (Maybe yours would read "Office" here)

Have a look in these places for MSSP3

dunedin · Answer

I think they might be, Do you have an SP3 Update for anything else?   If you answered 'No' to that What to do is make a folder for them somewhere else.   In 'My Documents' maybe. Give it a name you will recognise and remember where you put it.  Move the files into that folder and keep them there.  If you start getting complaints about them being missing from some other application, you can always put them back. If they are not where they are supposed to be XP might stop trying to install them.

dermdoc · Answer

I found MSSP3ENA and also MSSP3EN are those the right files and do I delete those?

Windows General

can't get rid of update

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