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1216
February 11th, 2004 22:00
can't reinstall Adobe Reader 6.0.1
I uninstalled Adobe Reader, but I can't reinstall because my computer still thinks the old program is there. History: AR 6.0 was working fine. Then my daughter installed AR 6.0.1. This caused 3 or 4 message windows to pop up every time we tried to open a pdf. The messages said that two plug-ins with the same name were trying to work at the same time. It was aggravating to have to click through these message windows every time, so I uninstalled AR in Settings-Control Panel-Add/Remove Programs. AR disappeared from the list of programs as it should have. Then I tried reinstalling AR 6.0.1. It downloads OK, but will not install completely. I get nearly all the way through the Setup Wizard until I get an error message telling me that the installation file I need is on a network resource that is not available. A search of my computer tells me that the installation file is located in several folders. But the setup wizard won't accept any of these folders. I keep getting told that it is an invalid folder. When I finally give up and hit cancel, I am told that "the old 6.0.1 program can not been removed." However, the old program is nowhere to be found. I am unable to open a pdf, so I know the program is gone. I have tried the entire process several times, but no go. On top of all this, I find out that System Restore has not been creating restore points periodically like it is supposed to. The only restore point available to me is the point afterwhich I uninstalled AR yesterday. Help.


Denny Denham
2 Intern
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18.8K Posts
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February 12th, 2004 01:00
Others have reported problems due to a corrupted download. If you have only downloaded 6.0.1 once you should download it again to see if the problem persists.
jlhunt
148 Posts
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February 13th, 2004 22:00
in addition to a corrupted d/l, sometimes when removing a program with add/remove some parts of the program are not removed. Try doing a search files/folders for Adobe and Acrobat and delete files found, if any. Then try another d/l.
John
gpell
2 Posts
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February 18th, 2004 10:00