My son said he pressed the keys on the keyboard and the machine rebooted but he can't remember which keys anyway now we can't use any programs as when I click on anything nothing happens,no internet, no Windows Restore also I've noticed all the user acccounts appear to have vanished.
I downloaded a reg file which is supposed to fix the exe associations but this hasn't helped, any ideas?
I can boot into safe mode but again can't use System Restore or launch any programs, I managed to intall Malwarebytes anti malware and Spybot but both found no malware.
well, it would appear your registry is corrupted, not sure what happened to cause it... there are possible ways to fix it, but do not know what you are willing to do or not do, and your time, effort, whether you have a backup or image, etc etc. Maybe others can chime in if they have any easy fix other than editing the registry.
I tried to restore by this method however when I boot into safe mode the mouse and the keyboard won't work, I tried to do it ordinary safe mode and it said system restore is not able to protect this machine so I'm even more confused.
Sounds like you need to do a Repair/Reinstall of Windows. Personal files won't be damaged.
Boot from your Dell WIndows Reinstallation CD.
Press R at first screen to open Recovery Console.
At C: prompt, type in: chkdsk c: /r
Press Enter and take a nice long nap while chkdsk checks the hard drive for errors. When it's done, remove the CD and see if it boots and works properly now from the hard drive.
If not, reboot from the Windows CD. Press Enter (not R) at first screen. Accept the user license, choose your version of Windows (should only be one) and finally press R on next screen to launch the Repair.
When it's done, remove the Windows CD and reboot from the hard drive. Go directly to the Microsoft update site and let it scan your system for needed updates. There probably will be a bunch that have to be reinstalled.
xcator
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Posted May 15th, 2010 09:00
are you able to boot into safe mode? if so, try a system restore from there.