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mcommdec_1

4 Posts

9261

November 14th, 2006 16:00

Computer Freezes during Boot Process at Desktop???? HELP!

I have had my computer for about a year now.  It is a Dimension 3000.  I'm not sure if this is a software or hardware problem, but I thought I'd start here first.
 
5 days ago the computer began freezing at the desktop loading screen after going through the initial boot screens like Dell, Windows XP...  After it gets to the blue screen and I select my user name, it will say "loading your personal settings" and then goes to the wallpaper that's usually on my desktop, but then stops there.  I can tell that it's not "thinking" because there's no hour glass or indication that any activity is going on.  At this point it will not shut down, it will just stay there.  The only activity I can cause to come up is the Task Manager, and from there cannot get any program to run.  In Task Manager CPU activity is listed as anywhere from "0" to "4%" and there aren't many processes running?????  The problem began when I inadvertently turned off the cable internet modem and did not close out Internet Explorer.  I'm not sure if that's what caused the problem. But anytime it does begin the shut down process it always says closing explorer.exe, but then says the program is not responding.
 
I have been searching the boards for a solution, and haven't quite found one yet.  I haven't seen a situation similar to my own listed and I've tried a few things like trying to run in Safe Mode to discover the problem, but it doesn't allow it.  I ran diagnostics tests from the boot menu after pressing F12.  It says that all functions are working properly, and I've checked the fans and they appear to be working properly.
 
I can't go much longer without my computer, I didn't want to have to call for tech support! PLEASE HELP! 

RoHe

10 Elder

 • 

45.2K Posts

November 14th, 2006 16:00

If you can't boot in safe mode to run a System Restore, press F8 again and try "last known good".

Ron

Message Edited by RoHe on 11-14-200610:34 AM

mcommdec_1

4 Posts

November 15th, 2006 16:00

Thanks to those who responded!  I used Ctrl + F11 and did a system restore.  Yes I did lose all of my data, but I don't mind because now I have my computer running again!  I've learned a valuable lesson, to be more careful about what I choose to download, and make sure my security program is working properly.  This is an opportunity to start fresh, I had too much junk on my computer anyway!
 
Thanks again!

mcommdec_1

4 Posts

November 15th, 2006 18:00

Thanks Ron.
 
So by the way what type of CD should I back my data up on, and what data should I back up?  How often would you recommen?  I did make sure to go to the Windows Update section of Microsoft's website and get the updates.

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