Could not find valid policy or resource payload XPS

Hi Wing Chiu,

Thanks for posting.  Apologies that your system is not performing as expected.

Unfortunately your post does not indicate which system you have.  Please post back with that information so we may be able to give a better response.  Thanks.

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.