Images you make must be on external hard drives, not flash drives. The recovery flash drive allows you to boot the computer and then select the external drive with the image. The flash drive doesn't contain the image. Your factory restore image is probably no longer available.
Thank you, Mary G and Ingrid1987! When we tried to make recovery flash on 16 GB drive the message appeared from Backup and Recovery manager that there was not enough space on it. So we used 32 GB drive and now it is only 16 GB of free space on it. The largest file (12 GB) is 'Backup.wim', it is in 'DellBackups' folder. There is also the file 'ResSys.ini' in the root folder. It contains the following:
Mary G
4 Operator
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20.1K Posts
0
July 10th, 2017 12:00
Images you make must be on external hard drives, not flash drives. The recovery flash drive allows you to boot the computer and then select the external drive with the image. The flash drive doesn't contain the image. Your factory restore image is probably no longer available.
Ingrid1987
13 Posts
0
July 11th, 2017 00:00
where did you store the custom image? It should be separately stored with the boot USB.
TesterBro
3 Posts
0
July 11th, 2017 04:00
Thank you, Mary G and Ingrid1987! When we tried to make recovery flash on 16 GB drive the message appeared from Backup and Recovery manager that there was not enough space on it. So we used 32 GB drive and now it is only 16 GB of free space on it. The largest file (12 GB) is 'Backup.wim', it is in 'DellBackups' folder. There is also the file 'ResSys.ini' in the root folder. It contains the following:
[03-2017]
ImageIndex=1
Date=13.03.2017
Time=15:58
Location=F:\DellBackups
Filename=Backup.wim
MediaType=HDD
DvdNumber=0
DTG=20170313155821
[Backups]
1=03-2017
TesterBro
3 Posts
0
July 26th, 2017 04:00
Dear Mary G and Ingrid1987, seems that copying 'DellBackups' folder to laptop HDD solved the problem! Thank you again for help!