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zouve

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1 year ago

Z

zouve

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2 Posts

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17390

February 28th, 2020 22:00

Dell command update 3.1.1 (Error 1920)

Hi guys,

when i try to install Dell command update i always receiving this error.

The service fail to start so the setup of the app cannot end.

I have an admin account. I tried with other versions like 3.0.1 but no luck.

Any suggestions ?

  • speedstep

    11 Legend

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    46969 Posts

    11834

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    Posted February 29th, 2020 07:00

     

    https://help.logmein.com/articles/en_US/FAQ/I-get-an-Error-1920-when-I-try-to-install-LogMeIn-What-should-I-do-en1

    A 1920 error is caused by antivirus software or windows firewall blocking accessing any of the default install ports used during installation.

    1. Terminate LogMeIn services running on your computer. To do this, open the Task Manager and terminate all instances of the following:
      • LMIGuardian.exe
      • LogMeIn.exe
      • LogMeInSystray.exe
      • ramaint.exe
    2. Navigate to your Program Files folder and delete the LogMeIn Folder (usually under C:\Program Files).
    3. Open the Registry Editor by pressing Windows+R and typing regedit in the Open box.
    4. Navigate to HKEY_CURRENT_USER\Software and delete the LogMeIn folder.
    5. Navigate to HKEY_LOCAL_MACHINE\Software and delete the LogMeIn folder.
    6. Navigate to HKEY_LOCAL_MACHINE\System\Current Control Set\Services and delete the following:
      • LMIInfo
      • LMImaint
      • LMImirr
      • LMIfsClinetNP
      • LMIRfsDriver
      • LogMeIn
    7. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete the LogMeIn GUI string value.
    8. Restart the computer.

    After restarting the computer, LogMeIn should be uninstalled.

  • zouve

    1 Rookie

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    2 Posts

    11822

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    Posted February 29th, 2020 22:00

    I don't have LogMeIn install in my laptop 

  • speedstep

    11 Legend

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    46969 Posts

    11793

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    Posted March 2nd, 2020 08:00

    antivirus software or windows is firewall blocking or external firewall is blocking the ports and or you are not running the installer as Adminstrator.

    Neither dell nor microsoft is going to give you the ports and addresses for where the software installs because malware was released specifically to try to fake the install certificates. Dell SupportAssist Client versions prior to 3.2.0.90 contain a remote code execution vulnerability. Dell Command Update versions prior to 3.1.1 contain a Vulnerability. A local authenticated malicious user with low privileges potentially could exploit this vulnerability to delete arbitrary files by creating a symlink from the "Temp\ICProgress\Dell_InventoryCollector_Progress.xml" to any targeted file. 

    https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=ph01c&oscode=wt64a&productcode=optiplex-7050-desktop

    https://dl.dell.com/FOLDER06095696M/1/Dell-Command-Update-Win-32_PH01C_WIN_3.1.1_A00.EXE

  • Jaette

    1 Rookie

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    5 Posts

    8164

    16

    Posted January 27th, 2022 05:00

    I know this is an older thread, but it is the 2nd result for this specific issue on google.

    I had this very issue, and it is noting to do with antivirus or logmein. The problem lies with the permissions for this folder:

    C:\ProgramData\Dell\UpdateService


    With some users, for whatever reason, permissions are set incorrectly. Delete or rename this folder and installation will work, without issue. 

  • Dr_DB

    1 Message

    8007

    0

    Posted February 16th, 2022 21:00

    Thank you Jaette, problem solved. One of my malware/ransomware programs changed permission on this folder. 

  • Garryback

    1 Message

    7450

    0

    Posted April 19th, 2022 01:00

    You are a GENIUS !!!!!!!!! it is working !!!! thank you a lot mate !

  • Plycilia

    1 Rookie

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    26 Posts

    7053

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    Posted April 24th, 2022 14:00

    Muito obrigada. Resolveu meu problema! 

  • IDsysadmin

    1 Message

    6252

    0

    Posted May 10th, 2022 11:00

    Thanks Jaette.  For me, this was happening on a Dell 7420 that I had just reset via the Dell SupportAssist Recovery tool.  Nothing else installed.  So running into the antivirus and LogMeIn posts were clearly not what was going on here.  Really appreciate your sharing the solution.

  • Kamsalaz

    1 Message

    6096

    0

    Posted May 12th, 2022 19:00

    Awesome! Been looking for a fix for a while already. This did it! 

  • monchodx

    1 Message

    431

    0

    Posted September 29th, 2022 09:00

    Thanks!

    Finally it worked