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February 17th, 2022 07:00

Dell Command Update down?

Today started getting "Error while downloading the necessary catalogs" across the board; everything was working yesterday.  Is Command | Update down?

1 Message

February 17th, 2022 08:00

same issue here on several computers, was working fine yesterday for me as well, on the phone with dell support now to confirm if its an outage... and ETA on resolution

February 17th, 2022 14:00

It just worked for me!!!

2 Posts

February 17th, 2022 08:00

Would not say it is solved quite yet, until we get confirmation of an issue and ETA on resolution...

February 17th, 2022 09:00

Same here... as I send an email out to 50ish employees this morning to run this. 

1 Message

February 17th, 2022 09:00

Seeing this come up since about 10 am CST. My driver script during OSD seems to be unaffected.OP, what'd support say?

February 17th, 2022 09:00

Same issue here as well. Issue with both OEM and custom images. Spoke to Dell, they say its related to Catalog updates that typically run on Tuesday and Thursdays. 

1 Message

February 17th, 2022 09:00

Same issue for me here, tested multiple machine on and off site.

1 Message

February 17th, 2022 10:00

Is there a status page for Dell command? This is affecting 1000's of computers at my company. I'd like to monitor when this is having issues. Did anyone get an ETA on when it will be back up?

1 Message

February 17th, 2022 10:00

I am having the same issue with all my PC's. Can we get an ETA on solution?

February 17th, 2022 10:00

So I guess they are aware of the issue. Is there any ETA on when it might be fixed or just keep trying thru out the day until it works?

2 Posts

February 17th, 2022 11:00

Dell probably should have service status page like most online services.

1 Message

February 17th, 2022 11:00

Seems like this issue is also impacting the Automatic OS Recovery function in BIOS. 

1 Message

February 17th, 2022 11:00

Dell support guided me to this forum to monitor the outage. There should be a better way than users posting me too me too etc.

February 17th, 2022 11:00

First noticed this when running my Powershell script to download the latest version of Dell Command Update and it threw up an error message that You don't have permission to access 'download link' on this server. If I run the same script on other Dell apps it works just fine. Too bad they removed their FTP site.

February 17th, 2022 12:00

Response from ... Dell Cares: Understood, we have raised this concern to our internal team, and we will update you accordingly. Until then please do not try to install any driver updates.

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