Dell Command Update not automatically scanning

Question

We have installed Dell Command Update on all our Dell Device to auto update drivers. It's configured to Automatic Updates according to the config below but we have seen some inconsistencies in the Detection/installation. ~1000 devices did not do a scan not even once from Nov Last year while others scan on a regular basis. It's a mix of device models and OS Win10/Win11. We have a workaround in place in SCCM now to run the command-line version of DCU to do the scanning I don't want this to be the permanent solution nor do I want to setup a scheduled day/time in the config because of the load on the WAN connection that will cause. I checked the registry on the 'broken' devices and everything looks fine. We are running the latest version 4.8.0 universal. Has anyone seen this before? < Configuration > < Group Name = 'Settings' Version = '4.8.0' TimeSaved = '2-2-2023 16:22:31 (UTC 1:00)' > < Group Name = 'General' > < Property Name = 'SettingsModifiedTime' Default = 'ValueIsDefault' /> < Property Name = 'DownloadPath' Default = 'ValueIsDefault' /> < Property Name = 'CustomCatalogPaths' Default = 'ValueIsDefault' /> < Property Name = 'EnableDefaultDellCatalog' Default = 'ValueIsDefault' /> < Property Name = 'UserConsent' Default = 'ValueIsDefault' /> < Property Name = 'SuspendBitLocker' > < Value > true Value> Property> < Property Name = 'AutoUpdateUserConsent' Default = 'ValueIsDefault' /> < Property Name = 'MaxRetryAttempts' Default = 'ValueIsDefault' /> < Group Name = 'CustomProxySettings' > < Property Name = 'UseDefaultProxy' Default = 'ValueIsDefault' /> < Property Name = 'Server' Default = 'ValueIsDefault' /> < Property Name = 'Port' Default = 'ValueIsDefault' /> < Property Name = 'UseAuthentication' Default = 'ValueIsDefault' /> Group> Group> < Group Name = 'Schedule' > < Property Name = 'ScheduleMode' > < Value > Auto Value> Property> < Property Name = 'MonthlyScheduleMode' Default = 'ValueIsDefault' /> < Property Name = 'WeekOfMonth' Default = 'ValueIsDefault' /> < Property Name = 'Time' Default = 'ValueIsDefault' /> < Property Name = 'DayOfWeek' Default = 'ValueIsDefault' /> < Property Name = 'DayOfMonth' Default = 'ValueIsDefault' /> < Property Name = 'AutomationMode' > < Value > ScanDownloadApplyNotify Value> Property> < Property Name = 'ScheduledExecution' Default = 'ValueIsDefault' /> < Property Name = 'DeferUpdate' Default = 'ValueIsDefault' /> < Property Name = 'DisableNotification' Default = 'ValueIsDefault' /> < Property Name = 'InstallationDeferral' > < Value > true Value> Property> < Property Name = 'DeferralInstallInterval' > < Value > 3 Value> Property> < Property Name = 'DeferralInstallCount' > < Value > 3 Value> Property> < Property Name = 'SystemRestartDeferral' > < Value > true Value> Property> < Property Name = 'DeferRestartInterval' > < Value > 3 Value> Property> < Property Name = 'DeferRestartCount' > < Value > 3 Value> Property> Group> < Group Name = 'UpdateFilter' > < Property Name = 'FilterApplicableMode' Default = 'ValueIsDefault' /> < Group Name = 'RecommendedLevel' > < Property Name = 'IsCriticalUpdatesSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsRecommendedUpdatesSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsOptionalUpdatesSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsSecurityUpdatesSelected' Default = 'ValueIsDefault' /> Group> < Group Name = 'UpdateType' > < Property Name = 'IsDriverSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsApplicationSelected' > < Value > false Value> Property> < Property Name = 'IsBiosSelected' > < Value > false Value> Property> < Property Name = 'IsFirmwareSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsUtilitySelected' Default = 'ValueIsDefault' /> < Property Name = 'IsUpdateTypeOtherSelected' Default = 'ValueIsDefault' /> Group> < Group Name = 'DeviceCategory' > < Property Name = 'IsAudioSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsChipsetSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsInputSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsNetworkSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsStorageSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsVideoSelected' Default = 'ValueIsDefault' /> < Property Name = 'IsDeviceCategoryOtherSelected' Default = 'ValueIsDefault' /> Group> Group> < Group Name = 'AdvancedDriverRestore' > < Property Name = 'IsCabSourceDell' Default = 'ValueIsDefault' /> < Property Name = 'CabPath' Default = 'ValueIsDefault' /> < Property Name = 'IsAdvancedDriverRestoreEnabled' > < Value > false Value> Property> Group> Group> Configuration>

John harper · Answer

Automatic Updates — If you select this option, Dell Command | Update runs automatic updates on the system. A check for updates run every three days. If new updates are found, the settings under When updates are found, determines the actions which take place.

kroonri · Answer

Hi John,

Thanks for the reply I know it's supposed to run a check every 3 days that's in the documentation. Some how the tool does not follow those rules on some machines and the question is why?

Between 70-80% of the machines are fine but the rest is just not doing it.

They all get the exact same config

Oliver_Duesterhoeft · Answer

some more points :try to run          'c:\Program Files\Dell\CommandUpdate\dcu-cli.exe' /configure -restoreDefaultsmaybe your config.XML is corrupted or does not match to other previously configured settings for the service?----- What will happen if you stop and start the DCU service manually ?net stop ...net start ...If it looks like this then your DCU configuration on the client is corrupt.  - uninstall DCU- REBOOT- manually cleanup all remaining DCU settings from FileSystem and Registry ( HKLM\Software\DELL and (if exists) HKLM\Software\WOW6432..\DELL- reinstall DCU- REBOOTit has to look like this ----------------maybe any configuration conflict between DCU and DELL SupportAssist- DELL SupportAssist triggers ( or may block) DCU ?

Oliver_Duesterhoeft · Answer

Missing updates may be caused by 'Disabled' BIOS Updates- your config.XML looks like:    BIOS-Updates = disable- several (not all) DRV or FW updates require at least BIOS version X.Y.Z to get detected as a requirement for installation- e.g.-- your unit has BIOS version 1.0.0 installed , BIOS-Update 1.11.0 is available - but blocked by your Config.XML-- network driver version 11.3 will get detected a 'required' , but maybe a pre-requisite for this DRV  is BIOS v1.8-- DCU will never try to install the network driver until BIOS is at least v1.8Another beloved issue for missing drivers is a failing network connectivity to DELL servers ( or your individual DCU driver baseline adress - internal repository) Check C:\ProgramData\dell\UpdateService\....    Service*.log    and Agent*.log  ( elevation required )

Oliver_Duesterhoeft · Answer

again the screenshot when restart of Service is successful

Windows General

Was this post helpful?