Unsolved
11 Posts
0
14454
Dell Command | Update Unable to Pull Catalog Data
As of yesterday 11/12/19, Dell Command Update will no longer pull update data. Calling Dell tech support got me no useful information. We are currently using v2.4 as we utilize the command line support and v3.0 had it removed until a "future release" back when it was released in June 2018. I'm curious if there is a server issue on Dell's side or if Command Update is pulled from support.
Application Error
GUI-UVM15
Load of update catalog data failed.
Pratlong
12 Posts
1
November 15th, 2019 00:00
That's working again for me
Dell-Alan D
3 Apprentice
3 Apprentice
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1.2K Posts
0
November 15th, 2019 02:00
Hi all,
Thanks for your replies. As per @Pratlong statement above, is Command | Update now working for you or is it still giving the same problem so I can raise a ticket if required.
Alan
bornmusician
3 Posts
1
November 15th, 2019 06:00
@Dell-Alan D I can confirm that 2.4 is working on a Latitude 5495. Haven't had a chance to try the other models but I am confident it will work on them too. Thank you for your help on this!
DidYouRestart
11 Posts
0
November 15th, 2019 09:00
@Dell-Alan D I have ran it on a few of our PCs (Precision 3620 and Latitude 6440) and it is working like normal. Thank you all for the help on this and providing information!
Dell-Alan D
3 Apprentice
3 Apprentice
•
1.2K Posts
0
November 18th, 2019 01:00
@DidYouRestart @bornmusician thanks for the update and confirming the issue is now resolved.
I can close this one off as being resolved.
Alan
SomebodyElse8
8 Posts
0
November 25th, 2019 17:00
I'm having this same issue across all my Dell devices. Things were working last week but aren't any more. @Dell-Alan D are there any known issues with dell command update currently?
AndyBarnard
2 Posts
0
January 31st, 2020 03:00
Hello,
I am having the same issue, is there a Dell Command log file to review?
ccsscss
9 Posts
1
March 11th, 2021 20:00
I'm having this issue now
Western Ben
1 Message
0
March 11th, 2021 21:00
Same. Maybe the service is down?
jobson1980
3 Posts
0
March 12th, 2021 02:00
Same issue here. dcu-cli.exe /applyupdates gives "error when downloading the necessary catalogs"
and dcu-cli.exe /driverInstall gives an unrecoverable error in the logs
mroose
1 Message
0
March 12th, 2021 03:00
Same for me on all my devices:
jobson1980
3 Posts
0
March 12th, 2021 03:00
Is there some status page or something for this service?
FivesIT
5 Posts
0
March 12th, 2021 04:00
having the same issue too, just started today. worked fine yesterday for versions 3.1.1 and 4.0
tried running on a 3520 *update - and tried on a T3620 that I just ran it on yesterday with no issues so its def. on the Dell's side of things.
jenb12
1 Message
0
March 12th, 2021 05:00
We are having this same issue this morning on all of our devices.
jobson1980
3 Posts
0
March 15th, 2021 00:00
It seems to be working again