Hello everyone!  My questions concern my new Dell XPS 1330.  I have had problems with this laptop practically right out of the box.  Within 7 days of ownership I had to manually reformat and reinstall Vista because it crashed and would not reboot.  Dell Support talked me through the procedure of applying the factory image but after many hours of verify and repair files, the image restoration would "not" work.  Dell Support and I finally gave up and did the manual reinstallation of Vista that I spoke of earlier.  Needless to say, I have no confidence in this laptop and I am very afraid of losing my data again.  Luckily, I had the important data backed up!

What does Dell use to create the factory image?

I've tried using Acronis to create my own image of the entire computer but it will not recognize "any" internal or external drives.  What can I do?

What's the chance of Dell giving me a full refund for this laptop?