Unsolved
This post is more than 5 years old
2 Intern
•
55 Posts
0
4086
August 1st, 2018 05:00
Dell Recovery Tool Fail Windows 10
I have a Dell XPS 8920. I am trying to make a Windows 10 Recovery USB. I downloaded the file Dell-USB-Recovery-Tool_JR71P_WIN_2.1.2035.0_A00(1).EXE. When I launched it, I got 3 files:
DellOSRecoveryTool.exe
mup.xml
package.xml
When I try to run the .exe file, I get a dialog box that says:
Dell OS Recovery Tool Setup
Dell OS Recovery Tool
Uninstall
How do I use this to make a Windows 10 backup?
No Events found!
susan16
2 Intern
•
55 Posts
0
August 1st, 2018 05:00
Those are the links I used, and they did not work per the results I posted above.
DELL-Jesse L
Moderator
•
17.9K Posts
•
69K Points
0
August 1st, 2018 05:00
susan16,
You can click the links below for information making and using the Dell Recovery tool.
How to Download and Use the Dell OS Recovery Image in Microsoft Windows
How to create and use the Dell Recovery & Restore USB drive
Dell Windows Backup Media and Recovery Options
DELL-Jesse L
Moderator
•
17.9K Posts
•
69K Points
0
August 3rd, 2018 09:00
susan16,
Did you click on the OS tool setup? Watch the video in the links I sent you for using the tool.