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2 Posts
1
5342
May 14th, 2017 17:00
Dell Update stuck on "SupportAssist OS Recovery Tools"
Dell Update keeps requesting to install "SupportAssist OS Recovery Tools". I select "Install Now" and it appears to install. However a few days later (I think the next time it checks for updates) it prompts me to install it again.
Please can you help me resolve this so that the update installs correctly and thereby getting rid of the prompts.
Thanks for your help.
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DELL-Chris M
Community Manager
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May 15th, 2017 09:00
What specific Dell computer model? What operating system?
EastonJ
2 Posts
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May 15th, 2017 12:00
According to the Dell Support Site (after doing a system detect) it is an XPS 15 9560 running Windows 10 Home.
DELL-Chris M
Community Manager
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May 16th, 2017 07:00
* Click Start- Settings -System -Apps & Features
* Look for the Dell Update Application
* Uninstall it
* When done, restart the computer
* Reinstall the Dell Update Application
* When done, restart the computer
* Retest
SolidSnake35
1 Rookie
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36 Posts
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August 22nd, 2017 10:00
This does not fix the issue.
Polyspice.com
1 Message
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December 27th, 2017 23:00
I have the some issue, not resolved!