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41988

September 1st, 2015 09:00

Dell XPX 12 shut down issue finally solved!

I had posted and replied to a couple of posts regarding a issue I had, and many others were having including  computers from other manufacturers,  after upgrading to windows 10. After starting my system and it running for more then 2 hours, sometime most of the day and using power management, my system would not shut down correctly. Windows would, but the fans and lights stayed on. I had to manually hold the on off button for 3-5 seconds to shut the hardware down. If I used my laptop for an hour, maybe two and shut down it worked fine. Although after window shut down it took about 5-8 seconds for the fans and lights to go off.

Well after a month and two calls to Dell hours on the phone. Three calls to Microsoft , online trying posted fixes from the Intel management interface driver, to deleting Intel programs to updating drivers. I finally found the answer to the problem. Hibernation!!!It makes perfect sense to. When you leave your system for more then 2 hours it enters into a hibernation state. If you don't leave you computer on 24-7 you don't need it, you still have sleep. It should not be a problem but it is and Microsoft needs to address it. For now it will solve your issue as it did mine. There are methods on line for disabling power management under windows 10. I used command prompt (admin) and it worked. Right click on the window icon in laptop mode and choose command prompt (admin) type powercfg/h off and hit enter. Done, problem solved. It has shut down every time and also the light and fans if there on go off immediately as well. The only thing is fast start will be disabled but you'll see it is still pretty fast anyway. Hope this helps.

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