DLL/OCX registration problem

Question

I have a question, not sure if I can explain this clearly enough but I will try. I actually provide tech support for a small accounting software company and we use several dll's and ocx files within our software that need registering to make the program run. Most of our client base uses Dell computers, XP SP2. We have come across an installation that for some reason, the dll and ocx files say that they 'succeeded', but when you run the software, it comes up and tells us there is a registering error with the dll/ocx files. We've done over 50 installs in the past 3 months and not had this problem. What makes it strange is that we can even manually register these files (regsvr32 from command prompt) and it states they registered successfully. We are signed in as an administror as well. It is extrememly baffling to us as to why a dll file will appear to register but the software thinks otherwise, when it has installed fine on all of our other clients machines. I'm just wondering what condition or parameter may exist in Windows that would explain why registering the file manually does not give an error, but the software is telling us otherwise. If anyone has any insight, I'd like to investigate it. We've spent hours registering and unregistering these files, trying all kinds of things, and it just won't work. Thanks!

Dave Lyle · Answer

That is strange. May be a registry permissions issue. You could try resetting all the permissions back to default. See here.

djryval · Answer

wow, thanks for that link. it sounds very interesting, i have not tried this before. i will turn this over to the programming department for further analysis and see what happens. i actually haven't heard of this before as this problem is a little more 'technical' than what we tend to get into on my end of tech support, but even our programmer hasn't been able to figure this one out.

HMRUGGS · Answer

I am having the EXACT same problem with the real estate software that I have installed. It is installs correctly but goes on to give error message "Component RichTx32.ocx or one of its dependencies not correctly registered: a file is missing or invalid." How do I fix this? I've been to the sr tech support with the software and they assure me this is a windows operating issue. I'm not getting permissions???? Please help!! i will try the link above to see what happens.

Message Edited by HMRUGGS on 03-30-2007 03:17 PM

djryval · Answer

we finally figured out what this problem was. there is a dll called clbcatq.dll that was in the root directory of some of our original installations. when you delete this dll from the directory, it worked perfect. very strange, but programming finally figured it out on a machine that we were able to duplicate the error. that richtx32 error sounds more like the file is not registered in the correct location, did you try using the regsvr32 command?

HMRUGGS · Answer

How do I do the regserver command? I did something like that with the software tech support. I'll try it again. How do I do it? Do I need to go in and delete the clbct file? How do I do that?

Message Edited by HMRUGGS on 03-30-2007 04:35 PM

djryval · Answer

you shouldn't have to worry about that clb file, the error you are getting lends itself to just normal registration of a dll file. make sure you are the admin on the computer, and then follow the instructions on this link: http://cuinl.tripod.com/Tips/ocxtip.htm

Windows General

DLL/OCX registration problem

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