Error message when shutting down. What do I do??

Question

I have received this error message twice now.  I have no clue what this means or what I should do.   'A problem has been detected and windows has been shut down to prevent damage to your computer.  Check to be sure you have adequate disk space.  If a driver is identified in the stop message, disable the drive or check with the manufacturer for driver updates.  Try changing video adapters.  Check with your hardware vendor for any BIOS updates.  Disable BIOS memory options such as caching or shadowing.  If you need to use safe mode to remove or disable components, restart your computer press f8 to select advanced startup options and select safe mode.    Technical Information: ***STOP: 0x0000008E(0x0000005, 0x82B9C53A, 00XEE5E79B4, 0x00000000)   Beginning dump of physical memory Physical memory dump complete

dunedin · Answer

Hello meow71 :smileyhappy:

0x0000008E is usually an indication of RAM problems

If you have more than one stick of RAM (256MB or more) take one out and run the system. If it does not help or makes things worse swap the sticks and try again. This will identify if you have a bad stick.

OR
You can put either of these free programs on a floppy and test the RAM

memtest86
http://www.memtest86.com/

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

meow71 · Answer

I don't know what a stick is.  This computer is exactly the way it was when we bought it.  We haven't added anything or changed anything.  I will get a floppy and try to run these programs.  What does that mean to have a bad RAM?  This computer isn't that old.  How does that happen?

Oisin · Answer

I believe the prev messenger is referring to an error code that suspects your computer's memory has a bad chip on it.  If your system is fairly new, under warranty, then I would call or email Dell Support.  They should be able to help you with this.  It's prob not the memory chip, but some errant program.  A system restore to a week back or so might fix it.  If you cannot get thru blue screen, you will need an XP boot disk, to get to the restore option.   Hope this helps.

meow71 · Answer

So I can try system restore and that might work.  I'm going to try if I can get on to my computer.  Can you tell me how to backup my files to a disc?  I can't find that information in the Dell manual anywhere. Thanks!  I try system restore and see if that works.  I all got an error code when I ran the Diognostic Test Error Code OFOO:133D Msg IDE device failed.  Incompatible CD for testing.

meow71 · Answer

I tried system restore and it said it could not complete system restore and no changes were made.  Then I got an error box that said your system has recovered from a critical error and I should try system restore!   UUUGGGHHH  what the ???

dunedin · Answer

Check the RAM as I suggested earlier.  Download one of the programs to a floppy and run it. RAM is the computer`s memory.  It can go wrong at any time, no matter the age of the machine.

meow71 · Answer

OK, I'm going to saving those to a disc and try to run them before my system shuts down again. Here is another error I got. I did option 2. I let you know what happens after I run the above programs.

Thanks

Error report summary

Error type Windows stop error (A message appears on a blue screen with error code information) Solution available? Yes What does this error mean? You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer. Cause A video adapter device driver Computer symptoms A message appears on a blue screen with error code information:

STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
- or -
STOP: 0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER_M

Action for you to take

We have analyzed your error report and there are two solutions for this problem for you to choose between.

+ Solution 1: Install the most current driver for your video card

Go to the Microsoft Update website to see if there are any updated drivers for your video card. A driver is software that enables hardware or devices (such as a printer, mouse, or keyboard) to work with your computer. Every device needs a driver in order for it to work. If there are any drivers listed, you should install them.

If there are no updated drivers at Microsoft Update, and you know the manufacturer of the video card, contact the card manufacturer's product support service for assistance.

If there are no updated drivers at Microsoft Update, you don't know the name of the manufacturer of the video card, and you need more help diagnosing and resolving this problem, contact your computer manufacturer's product support service.

+ Solution 2: Manually decrease Hardware Acceleration for your video adapter

This procedure prevents the display driver from programming the hardware incorrectly, but you may lose some display functionality and performance. Although you can increase the hardware acceleration settings higher than None to regain functionality and performance, these settings increase the chance that the issue will occur again. For maximum stability, leave hardware acceleration turned off.

Click Start, click Control Panel, and then double-click Display.

Click the Settings tab, and then click Advanced.

Click the Troubleshoot tab, move the Hardware Acceleration slider to None, and then clear the Enable Write Combining check box.

Click OK, and then click OK.
Note: This procedure prevents the display driver from programming the hardware incorrectly, but you may lose some display functionality and performance. Although you can increase the hardware acceleration settings higher than None to regain functionality and performance, these settings increase the chance that the issue will occur again. For maximum stability, leave hardware acceleration off.

Article ID : 11 Last Review : February 28, 2006 Revision : 1.0

Additional Technical Information

Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)

meow71 · Answer

I ran the Windows Memory Diagnostic and nothing came up.  The other program I couldn't get to work on my computer.  Not sure what the problem was there.  I couldn't open it.

dunedin · Answer

Go to the manufacturer`s site for your video card and look for an updated driver for it.   You could also check if Device Manager is reporting an error with the video card. Right click My Computer/Properties/Hardware/Device Manager. Look for a Yellow error next to the video card (Display Adaptors)

dunedin · Answer

Boot into Safe Mode by pressing F8 at boot up.  If it is a driver to blame the machine should run OK in Safe Mode and not shut down on you. Then check in Device Manager for yellow errors.This would be a good indication that it is a driver error (or not) that you have.   So find yourself the new driver using the other computer and put it onto a floppy or a CD for your machine.  Then boot into Safe Mode and go to Device Manager and update the driver.   Don`t give up on it yet. :smileyhappy:

meow71 · Answer

I'll try and check the device driver but I can't check the web site because my system shuts down before I can even log on to the internet.  I'm on someone elses computer now becuase I can't do anything on mine anymore.  It just brings up that blue screen and then I have to shut down.  Do I need to take it in to someone to fix it or is it just shot?  Its only a year and a half old.  I hope its fixable.

dunedin · Answer

Well, the MS report seems to think the error is to do with your video card

See if you can manage to do this in the meantime. It is one of the suggestions MS gave.
1. Click Start, click Control Panel, and then double-click Display. (You will need to be in Classic View)
2. On the Settings tab, click Advanced, and then click the Troubleshoot tab.
3. Move the Hardware Acceleration slider to None, and then click to clear the Enable Write Combining check box.
4. Click OK, and then click OK.

meow71 · Answer

I already did that yesterday and it seemed to help but today is was worse then ever.  What next?

meow71 · Answer

I tried to boot up in safe mode today and it shut me down with that crazy blue screen again.

meow71 · Answer

I checked the device manager screen and nothing had a yellow error message.  Now what should I try.

Windows General

Error message when shutting down. What do I do??

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