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79875
March 14th, 2013 15:00
Failed Update of "Microsoft .NET Framework 4 Client Profile for Windows 7 x64-based Systems "
Hello,
I have an Inspiron 15R running Windows 7 64x. For now a couple of months the update of the . NET Framework 4 Client Profile is failing. I tried several method to fix this problem. I uninstalled the . NET Framework 4 and tried to installed it again by downloading the full package but the installation failed too. I do not know what to try next and I need this for few programs that i'm using for work. Does someone can help me and know and to install it?
Thank you
This is the message that I get when the updates fail:
Microsoft .NET Framework 4 Client Profile for Windows 7 x64-based Systems (KB982670)
Installation status: Failed
Error details: Code 643
Update type: Recommended
No Events found!
DELL-Rajath N
4 Operator
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1.8K Posts
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March 15th, 2013 02:00
Hi PG.,
Please follow the steps provided below that contains information on how to fix this issue:
1. Set the computer to clean boot state.
To set the computer in clean boot, follow the steps from the following link:
http://bit.ly/12PfxI
2.After checking in clean boot, follow "step: 7" from the article to reset the computer to normal boot.
3. Perform the troubleshooting steps from the following link, while the computer is in clean boot state and check if it fixes the issue:
http://bit.ly/d0dTfk
Please let me know if you need further assistance.
PG.
7 Posts
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March 19th, 2013 08:00
Thank you. I think I already try that but I will try it again.
DELL-Rajath N
4 Operator
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1.8K Posts
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March 22nd, 2013 08:00
Hi PG., unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my message. Other community members who need assistance please start your own topic in a new thread.
PG.
7 Posts
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March 22nd, 2013 20:00
Sorry but I did not have time to try to fix it before so it's why I could not give feed back.
Unfortunately, It did not work! So Do you know another way to fix it? Thank you
DELL-Rajath N
4 Operator
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1.8K Posts
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March 26th, 2013 05:00
Hi PG.,
Thank you for your reply and for providing an update on the status. I suggest you to try the steps provided in the link below that may fix the issue:
http://bit.ly/zthMKQ
You may have to perform a clean reinstallation of Windows if the steps, fail to fix the issue.
Please let me know about your findings.
PG.
7 Posts
0
March 26th, 2013 08:00
Hello,
I tried the new option. I successfully uninstall everything and re installed .NET Framework 1.1 and .NET Framework 1.1 Service Pack 1 (SP1) but not the .NET Framework 3.5 SP1 (this will also install the .NET Framework 2.0 SP2 and the .NET Framework 3.0 SP2). When the computer is in a "normal mode" I have a message saying I have to turn on or off the Microsoft feature. When it's in clean boot mode, the installation start but do not finish. A windows saying "setup error" appeared.
So now in the program and feature I have only the .NET Framework 1.1 but not the 2, 3 or 4.
DELL-Rajath N
4 Operator
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1.8K Posts
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March 27th, 2013 09:00
Hi PG.,
Thank you for your reply and for providing an update on the status. Please provide a screenshot of the error message, so that I can check and provide the options available.
PG.
7 Posts
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March 27th, 2013 09:00
Hi,
Unfortunately no error message. It's just written "setup error".
I am actually thinking of restoring the computer using a backup that I have on my external hard drive and date from before the update troubles, or to use restore the computer to factory setup.
By using the sac provided by Dell, two error messages came back: the Targeted Read Test and the SMART Short Self Test.
Do you think restoring the computer is the best option?
Thank you
DELL-Rajath N
4 Operator
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1.8K Posts
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March 28th, 2013 09:00
Hi PG.,
Thank you for your reply and for providing an update on the status. The error messages indicate issue with the hard drive. I suggest you to run the hardware diagnostics by following the steps provided in the link given below:
http://dell.to/OUGnqT
Please let me know the test results.
PG.
7 Posts
0
March 29th, 2013 09:00
Hi,
I run the test. I got this error message: 2000-0142, Validation:652220. S/N S2WASIQ6 self test unsuccessful
I hope it's nothing bad.
Thanks
DELL-Rajath N
4 Operator
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1.8K Posts
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April 1st, 2013 10:00
Hi PG.,
Thank you for providing the result of the tests. The error message 2000-0142 indicates that the hard drive has failed and needs to be replaced. I suggest you to back-up the data from the drive if you are able to boot from it. Please private message me the system Service Tag, so that I can check the warranty status and provide the options available.
Click on my name in Blue on the post and then on “Start Conversation” to send a Private Message.