fatal error, cant get into safe mode

kjc1200,

Do you remember which patch you installed?

From MicroSoft KB156669 "How to troubleshoot...", but from everything I've found a repair installation of XP has been the resolve since you state you cannot get to Safe Mode. Dell instructions are here.

Marc

Dimension 8200: Intel P4 3.06GHz w/HT enabled, AO9 Sponged BIOS, 1.5GB PC800 RDRam, WD 80 GB (7200 RPM) ATA primary HDD, WD 160GB (7200 RPM) ATA secondary HDD, Dell 1800FP, 128MB ATI Radeon 9700 PRO w/TV out, GVC-REALTEK Ethernet 10/100 NIC, Conexant HSF V92 56K Modem, Samsung 16x DVD-ROM, NEC 4x DVD+R/RW CD-RW, TEAC 1.44M 3.5in Floppy, HK 695 Spkrs., Turtle Beach Santa Cruz, OfficeXP Pro (added), WindowsXP Pro

Message Edited by Mary G on 05-11-2004 04:02 PM

Thanks for writing back.

Somewhat good news to report since this afternoon.

After scouring the net,  and reading things. I found that if i go to the safe mode startup. (which I can) and then go to the return to previous good date, or whatever it was I could get the computer back online.

I did this and It worked.

Now the question is, what happens when I turn her off later tonight. I dont know if ill still have the same problem.

I followed all the directions yesterday with Norton, it couldn't repair the problem so i put it in quarantine.

So the question is, do i leave it in there and hope thats not the problem, or is it the patch that has caused all this.

This should be this one that I installed

http://www.microsoft.com/downloads/details.aspx?FamilyId=3549EA9E-DA3F-43B9-A4F1-AF243B6168F3&displaylang=en

kjc1200,

Glad to hear you were able to get into Safe Mode. Have you run another virus scan to see if the infected file was restored? I would suggest backing-up your data while you can, uninstall Hotfix KB835732 from Add and Remove Programs if it's there, run System File Checker (Start>Run enter "sfc /scannow" without the quotes, note the space) to check for corrupt system files, and then reinstalling Hotfix KB835732. Reboot after each step to see if the problem returns.

Marc

Hi

Did all that and all seems ok.

The scan said nothing, so i assume all is fine.

I ran spybot since a friend had said to try that and nothing bad came up.

It fixed/ repaired whatever and I have  developed a slow computer using IE now.

I use cable and i feel like im on a dialup modem.

Not a patient person anymore for that kind of speed. Any thoughts on this or should l I go to that forum?

Thanks

kjc1200,

Looks like things are getting back to normal. System File Checker may have replaced a corrupt file with a copy, from a folder within your computer, without any notification.

As I am on cable also, I fully understand the patience thing. Try resetting the cable modem (unplug it from the wall wait a minute or two then plug it back in. When the "Cable" light is solid on again, try IE). Next, I would recommend clearing your cookies, temporary internet files, and history files. This will also clear saved passwords to various accounts. (Right Click IE and select properties, under the general tab click the buttons "Delete Cookies","Delete Files", and "Clear History"). Then click "Settings" and check the amount of space for your Temporary Internet Files Folder, mine is set to 100mb which I think is the default.

Two sites for IE, first tweaktown (here) about 3/4 down the page is "Problems with the Temporary Internet Files folder", this would be my next suggestion. Followed by reinstalling IE, information is here.

Marc

Do you have a USB keyboard?  If so, try plugging the keyboard into a different USB port.  If you can't find one that works, you may have to borrow a PS/2 keyboard so that you can get into the BIOS and enable Legacy USB support so that your USB keyboard will work before the Windows drivers load.

Steve

Did you try different USB ports?

Steve

volcano,

Thanks but I have no idea of where to fund a PS/2 keyboard.  Any another suggestions.  I'm working on my lap top attempting to fix the problem so I do have access to the Internet.  Unfortunately, Dell doesn't seem to be much help.

Thanks, Steve.  I tried the F2 key one more time and it worked.  Right now I'm running the XP repair from the CD.  I paln to do a virus scan after I get booted up and hopefully, I'll be able to get rid of the virus assuming that's the probelm.

Try tapping the F8 key just before Windows loads.  This will bring up the boot menu and you can choose something other than Safe Mode.

Steve