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101508
January 18th, 2016 12:00
Hard Drive Crash - New OS, Help with Drivers
I need some help ... my Dell XPS 8300 experienced a fatal hard drive crash last week. I went out and purchased a new hard drive, then Dell Support sent me a copy of Windows 7 to load up on the machine. I successfully loaded the OS, however all drivers are missing.
Fast forward, I went to a different (functioning) machine and downloaded (onto a flash drive) all the applicable drivers from the Dell site associated with my Service Tag. I also burned the drivers onto a disk.
Here's the question: how do I load the drivers onto the Dell XPS? The files (on the flash drive or burned cd) are not recognized by the desktop?
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Philip_Yip
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January 18th, 2016 19:00
Use Downloads.Dell.com and ignore the Dell Download Manager. For the XPS 8300:
http://downloads.dell.com/published/pages/xps-8300.html
ieee488
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January 18th, 2016 14:00
http://www.dell.com/support/article/us/en/19/SLN148687/EN
Copy the drivers which are executables to a temporary directory on the new hard drive. Then run the executables.
jnaff811
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January 18th, 2016 15:00
Thank you for the reply. I'm still struggling. The files on the disk (D:) aren't copying over to my C: drive. I can see (using Windows Explorer) the contents of the D: drive.
Can I run the files directly from the burned disk (D: drive)? If yes, what would the run cmd look like? An example of a file name is - /DELL_DELL-DIGITAL-DELIVERY_A06_R318926_ZPE.exe
ieee488
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January 18th, 2016 17:00
Generally you double-click on an executable file to run it.
ieee488
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January 18th, 2016 19:00
I have never used Dell Download Manager to download drivers.
jnaff811
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January 18th, 2016 19:00
I'm starting to think this is an issue with the download of the drivers (from the Dell site). I'm downloading from my Lenovo laptop, NOT the Dell XPS desktop (because I can't connect to the internet from it).
The Dell Download Manager could be the issue. I need to re-try downloading the drivers.
Like you mention, running an .exe is a piece of cake. That's not the problem. The error message is actually suggesting that I can't copy (or run) because the file(s) are not readable.
I'm traveling on business the next few days, however I'll update my status later this week.
Thank you!
jnaff811
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February 9th, 2016 10:00
I want to thank everyone for the assistance. My machine is up and running, fully functional.
A re-cap of the process:
I installed the new hard drive, then loaded a copy of Windows 7 (sent to me by Dell Support). This is where the issues began - I didn't have internet access to load drivers. So I went to another machine and the downloads.dell.com website. I downloaded all of the recommended drivers for my XPS 8300 onto a portable flash drive, then updated my Dell with these drivers. Still issues! However, I now had internet access and was able to load the MS Installer to use Windows Update. This was key. After 250 successful updates with Windows Update, I was fully up and running! All issues resolved.