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2 Intern
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277 Posts
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7679
December 15th, 2003 18:00
HTML.REDLOF.A VIRUS
I am running winxp sp1 home edition on my 8250 dell computer and today my daughter said that norton internet security came up with a window warning of the virus and that access is denied and could not repair. So I got on the computer and went to my norton virus alert reports, and it said it was located in the local settings temporary internet files. So I ran a complete virus check and norton came back that no infection is found. I also did a search for the file name it came back with no results.
So the question is how do I know that the virus is in the computer even though norton cannot detect it. I dont know what else to do. My daughter was in a yahoo group when this happened. Any help is appreciated.
Joe
schootre
250 Posts
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December 15th, 2003 19:00
JRosenfeld
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4.4K Posts
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December 15th, 2003 19:00
8250p42003
2 Intern
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277 Posts
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December 15th, 2003 20:00
Schootre, thanks for the web site info. I ran a virus check from there and it came up with no viruses. However it said it does not scan compressed files, but in my ordinary norton security anti virus scan it is programmed to scan compressed files which also comes up clean, no viruses. I am also a fanatic when it comes to all these updates, so I know my system is updated for the norton program as well as windows critical updates.
So I guess being it came up with nothing, then dont know whether to worry about it or what. Everything is telling me it is clean.
And JsRosenfield, you are may be right about the temporay internet files being deleted, dont know. If they were deleted, did that wipe out any chance for the virus to spread in the computer? Norton did say they were located there, but access was denied and repair failed according to the pop up window of norton.
Joe
ChrisRLG
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3.9K Posts
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December 16th, 2003 08:00
If that does not work try the malware route.
Failing those solving your problems a post of a hijackthis log for the experts to advise.
HijackThis From Here
Download, run, scan, save log, then in notepad copy the FULL log by copy and paste to a post in one of these specialist spyware removal forums:-
http://tomcoyote.org/forums/index.php
http://forums.spywareinfo.com/index.php
http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi
http://boards.cexx.org/index.php
DO NOT FIX ANYTHING WITH HIJACKTHIS WITHOUT EXPERT ADVICE, most of what it finds you need for normal MS Windows tasks.
Do read the sites FAQ before posting, and advise your problem and what steps you have already done to try to cure your problem.
I am in all those sites as ChrisRLG. You might get me, but any of the more problematic ones are handled by the experts. If you get a 'advanced member' like me, we have other ways of asking for advice from the experts, to pass on to you.
You could post your log here in this thread (if in the Virus Information and Removal Board - if not post in that board not in this thread), and I will have a go at giving advice, but if you go to one of the more specalist forums more experts will be able to help.
8250p42003
2 Intern
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277 Posts
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December 16th, 2003 08:00
So is there anything else that I can do to see if I have it or not?
Joe