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23074
April 22nd, 2008 18:00
IE 7 problem in windows vista.
We just bought a new Inspiron a few days ago and are having problems with the internet explorer.
At first I thought this was just a phishing filter setting issue, but there is more.
1. We keep getting a pop-up that Internet explorer cannot verify a web-site because the verification web-site is temporarily un-available.
2. Browsing is very slow.
3. I cannot changing any settings such as protected mode, or turning off the phishing filter. When I attempt to change them the system tells me I will have to restart IE after the change. When restarted the original values are still there.
4. All downloads hang-up and won't download.
5. Trying to use Dell on-line support hangs up when trying to send the computer's Tag No. and never responds.
I downloaded Firefox using another computer and installed it on the new machine and Firefox works wonderfully, so I know that it is not a network issue. I have read on other web sites of similar problems that were fixed with an IE7 service pack. But that service pack appears to be only available for XP not Vista.
Any suggestions?
thanks in advance.
Glen.
mombodog
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April 22nd, 2008 21:00
1. Is SP1 installed?
2. Have you done a windows update to get all the latest patches?
abv200
10 Posts
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April 22nd, 2008 22:00
Yes, and Yes. I have installed sp1, and windows update tell's me there are no more updates available.
mombodog
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April 22nd, 2008 22:00
abv200
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April 22nd, 2008 23:00
The first pop-up box has :
a red X on disabling browser add-ons.
A green check on Deleting Browser History
A yellow arrow by Resetting user customizations
Nothing by "Applying manufacturers settings"
A link called: "why did reset fail"
followed by a second pop-up:
Internet Explorer has stopped working
Check on-line for a solution and restart the program
Restart the program.
I clicked on Check on-line for a solution and the program simply restarted.
mombodog
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12.7K Posts
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April 22nd, 2008 23:00
Hold the windows key down and tap R key, in the run box type the following and hit OK
sfc /scannow a space between c and /
It will check all system files for correct versions and size, it will replace any that are not correct, it will not report what it does and will finish silently, after it is done, try IE again. It takes a while, be patient.
abv200
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April 23rd, 2008 02:00
never mind the last question I used help and now have sfc running in an MMC window.
abv200
10 Posts
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April 23rd, 2008 02:00
Ok, I did that and the window closed so quick that I could not see what happened. I then opened a command prompt window and tried it and got:
You must be an administrator running a console session in order to
use the sfc utility.
I am using an administrator account, how do I get to a console session?
thanks.
mombodog
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12.7K Posts
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April 23rd, 2008 03:00
You can view the SFC log by following these directions:
The SFC log is contained inside the cbs.log file
C:\Windows\Logs\CBS
Since the cbs.log may be huge (it's used by other programs besides the SFC),
you might want to do this:
To create relevant SFC-only information gleaned from the cbs.log, and put it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts in C:\Users\(Your Name).
Type:
cd desktop
Press Enter on your keyboard. Then Copy and Paste this at the prompt:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
Press Enter. Sfcdetails.txt should then appear on your Desktop. Now you can view what sfc actually did.
At this point I would want to rule out malware, so go here
abv200
10 Posts
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April 23rd, 2008 03:00
sfc completed... The window closed with out reporting anything, I watched up till about 95% complete.
The problem still persists.
what next?
beversoll
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April 23rd, 2008 23:00
abv200
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April 24th, 2008 22:00
OK, I have discovered some new information, and I find it fascinating.
When I set up the computer, I created two accounts and made them both "Administrator" accounts. Or at least I tried to...
The problems described above only happen on the second account. The Original Administrator account works just fine.
While the system shows both accounts as being Administrator types, yet, when I try to edit the second account, it comes up with the Standard radio button selected, and if I select the Administrator radio button, the "Update Account" button grays out. So It appears it is really NOT an administrator account!
Does not Windows Vista Home Premium not allow two administrators? Should I delete the second account and re-create it?
Thanks in advance...
abv200
10 Posts
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April 24th, 2008 23:00
More Truth about this problem.
I created a new "Standard" account and it works perfectly. Some how the system was confused about the real authority of the attempted second Administrator account. Some things it had privileges to do and somethings it did not, and sometimes even crashed trying.
Thanks again for all you help.
I am done now unless someone can tell me how to setup two Administrators on Vista Home Premium.
Thanks.
Glen.