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5004
November 8th, 2016 11:00
Inspiron 3459 - Start Menu/Apps won't open
I purchased this all-in-one about 3 months ago and have used it fine until today when I started it, I could not get the start menu to pull up and can't open any of the apps on the tool bar, including the window app store, explorer or pandora that I have a link for on my desktop. I can only open programs I downloaded separately (AutoCAD and Firefox), but nothing that came installed. I tried to download the detector from dell.com to run a diagnostic but it won't install. I've restarted a few times and it's the same.
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jshannon1116
3 Posts
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November 8th, 2016 12:00
I should mention it has Windows 10.
jshannon1116
3 Posts
0
November 10th, 2016 08:00
I have tried to restore my system, but all of the instructions say to go to settings - recovery. I can't access settings, it won't open for more than a second and disappears. I can't open the start menu to get to it and it's not working from any other way I try to access it. How do I restore to factory settings without accessing the settings?