Unsolved

This post is more than 5 years old

8408

June 20th, 2008 10:00

Internet Explorer missing "Open Home Page"; "This file does not have a program"

This is the problem:

 

Right clicking the IE namespace reveals no "Open Home Page" or "Start Without Add-Ons".

 

 

 I have tried installing IE7, this doesnt solve it. I did have IE7 installed but reverted back to IE6 to do a repair installation of it, but it hasnt fixed it.

 

I have Firefox installed and whenever I click "Windows Update" it opens in Firefox instead of IE!!!! This could be down to setting some of my File Types to open with Firefox instead but I'm not sure.

 

I have reinstalled Service Pack 3 on this XP Home machine. (Through a slipstreamed SP3 and Dell-Windows Installation CD). The problem remains. Only a complete reinstall of the OS would fix this.

 

I have no System Restore points that solve this problem.

 

I could probably try getting rid of Firefox and as I have done already, I have restored URL, LNK and "Internet Shortcut" all to IE or Rundll32.

 

I have been messing with something called "defaultbrowser" but I have reversed the changes it made to the registry.

 

I have also recoreverd the HKCU/.../HideDesktopIcons so that IE does appear on the desktop.

 

Creating new users does not help, it has afffected all users (maybe the HKLM then?).

 

For reference - the installed add-ons:

 

 

ZA ISS full antivrius and antispyware scan reveals nothing.

 

If anyone knows the reason why these don't display and/or the error comes up, please inform me it would be a great help!

 

Logfile of HijackThis v1.99.1
Scan saved at 12:02:53 PM, on 20/06/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS\system32\PSIService.exe
C:\windows\system32\tcpsvcs.exe
C:\windows\System32\snmp.exe
C:\windows\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\windows\Explorer.EXE
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0M2.EXE
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\windows\system32\ctfmon.exe
C:\Program Files\UberIcon\UberIcon Manager.exe
C:\Documents and Settings\All Users\Documents\BES 1.3.1 alpha\BES.exe
C:\Documents and Settings\All Users\Documents\WFlip042\WinFlip.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\windows\system32\wuauclt.exe
C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS\PROCESSEXPLORER\PROCEXP.EXE
C:\Program Files\KeePass Password Safe\KeePass.exe
C:\Program Files\IrfanView\i_view32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Documents and Settings\Robert\My Documents\Standalone\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo RX600] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0M2.EXE /P24 "EPSON Stylus Photo RX600" /O6 "USB001" /M "Stylus Photo RX600"
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [BootSkin Startup Jobs] "C:\Program Files\Stardock\WinCustomize\BootSkin\BootSkin.exe" /StartupJobs
O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe
O4 - HKCU\..\Run: [UberIcon] "C:\Program Files\UberIcon\UberIcon Manager.exe"
O4 - Global Startup: BES.exe.lnk = BES 1.3.1 alpha\BES.exe
O4 - Global Startup: Shortcut to WinFlip.exe.lnk = WFlip042\WinFlip.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1213482998687
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1213483089781
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://sdlc-esd.sun.com/ESD42/JSCDL/jre/6u6-b90/jinstall-6u6-windows-i586-jc.cab?AuthParam=1213556603_29a51954e1316ab44429d9d518a5d4dc&GroupName=JSC&BHost=javadl.sun.com&FilePath=/ESD42/JSCDL/jre/6u6-b90/jinstall-6u6-windows-i586-jc.cab&File=jinstall-6u6-windows-i586-jc.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files\Windows Live\Mail\mailcomm.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\windows\SYSTEM32\igfxsrvc.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Nero Registry InCD Service (NeroRegInCDSrv) - Nero AG - C:\Program Files\Nero\Nero8\InCD\NBHRegInCDSrv.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Message Edited by Robert Cathles on 07-11-2008 11:56 PM

June 27th, 2008 18:00

Someone on the Microsoft/TehcnologyQuestions forum have provided me with the answer:

 

http://www.technologyquestions.com/technology/internet-explorer/168274-open-home-page-start-without-add-ons.html

 

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&mid=e49d1c13-acee-41d0-9088-806d3096cb9c&sloc=en-us

 

Issue Description:
----------

Double click IE icon on the Desktop. It won't open IE page but creates a shortcut to IE.

Cause:
----------
LegacyDisable subkey under the following two keys:

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\Shellex]
[HKEY_CLASSES_ROOT\Computer_User_Name\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHome

Resolution:
----------
Delete the LegacyDisable subkey

How to back up, edit, and restore the registry in Windows XP and Windows Server 2003
http://support.microsoft.com/kb/322756

 

Searching for "LegacyDisable" also reveals several other commands lockedout from extensions such as AVI and MIDI, so I just scanned the registry for this and deleted them all (even though some commands were empty, but oh well).

 

Thanks for reading my post anyway, I copied the soltuion here to help other people with it if they have the problem too.

 

All the best,

Robert

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