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4 Posts
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941
June 20th, 2017 02:00
Internet Timeout
Hi XPS13 9360, Win10 64. Listening to a radio broadcast, variety of stations, over the 'net. No keys pressed. After 5-7 minutes the screen darkens and the audio stops. Tapping any key and the downloading resumes from where it stopped. Other desktop and laptops are continuous downloaders. Any ideas please?
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Mary G
6 Operator
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20.1K Posts
1
June 20th, 2017 13:00
Adjust the Power Settings. Turn off Display shut off as well as Sleep and Hibernation. Streaming audio does not prevent Sleep if the computer is not actively being used at the same time. Streaming is different from downloading. Nothing is being downloaded to the computer.
jaded7
4 Posts
0
June 21st, 2017 06:00
Hi Mary G. Many thanks. You cracked the problem when the Dell support technician couldn't. J