Unsolved
This post is more than 5 years old
2 Posts
0
32278
May 13th, 2013 07:00
Issues following Backup & Recovery Update
Hi everyone,
I have a DELL Latitude E6430 (8 Go RAM, intel Core i7) operated by Win 8.
Yesturday i let it perform an update of "DELL Backup and Recovery". The update itself was pretty fast and since i have a very poor internet connection i guess the file was really light. However, since this update got installed i'm facing a very troubling issue : the laptop is VERY slow. To give you an idea, it freezes for 3-5 seconds when i launch Explorer... Every program is slow (incl. Excel!). When i look at the "performances" of the laptop i can see that about 20% of my RAM is busy doing something... I'm quiet sure this problem comes from the Recovery update, however i cannot find it (in order to remove it) on "Windows updates". I would like to know if one of you had a similar issue and - of course - how to fix it... And if someone knows where this damn update (DELL Recovery) is installed, please let me know.
Cheers,
Tqc.
DELL-Amogh G
6 Operator
•
1.5K Posts
0
May 14th, 2013 09:00
Hi Tqc,
I would suggest you to update the system to latest version of BIOS. You may refer to the link: http://dell.to/13vmaMD.
You may boot in ‘Safe Mode with Networking’ and check if the system is still slow. Please follow the steps below:
Keep me posted with the results. I will be glad to assist further.
Tqc22
2 Posts
0
May 14th, 2013 09:00
Hi,
I could not bare it anymore and had to work yesturday, so i totally unistalled DELL Backup and Recovery software and everything went back to normal.
Thanks,
regards.
DELL-Amogh G
6 Operator
•
1.5K Posts
0
May 15th, 2013 07:00
Hi Tqc22,
I regret to hear that you had to uninstall Dell Backup and Recovery to make the system work properly. However, I have never come across any issue where Dell Backup and Recovery software affects the system performance. I would suggest you to update latest system BIOS and run the Windows update. Reinstall the Dell Backup and Recovery and the system should work fine.
Hope this helps. Please feel free to reply for any further questions.