Media Direct failure please help

Question

ok, i need some help with my dell media direct software not playing my bluray discs.  I'll try and explain what's happening as best i can.  I will insert a bluray disk and the menu will load as normal and some of the features on the disk will play. However, many times some won't and here's what happens.  The screen of the media player will be black like right befor the movie starts and the i can hear the disk begin to spin, it will then stop and begin spinning again.  After another stop and start the media player screen (where the movie should be playing) will be green and the audio track will still be playing without video.  This isn't a problem with the disks as i have played them on this machine befor (sometimes the movies will play and sometimes they won't).  I don't think it's my cable, because the rest of my screen in uneffected only in the Media direct player will this happen. And it isn't the drive because it will detect the disk and load the menues and play sometimes.  i can only assume it's the software.  Please i'm not making this up this problem is really strating to get to me.  if anyone has any ideas it would be very helpful.

DELL-Jesse L · Answer

invictus1988, Thank you for using the Dell Community Forum. Have you updated to Media Direct 4.7? Click the title below and download the file from the verified solution. Media Direct verified solution

invictus1988 · Answer

the patch won't install, it says i need media direct 3.5 but i have updated to 4.0

dgkpcon · Answer

Yes you have to have MD 3.5 installed first or the patch will not update to 4.7.

If your system shipped with the earlier version of MD,then you should have no problems.If you have version 4.2 then the patch will not work.

invictus1988 · Answer

uhh yeah, i kinda already knew that.  what would be helpfull is if i knew how to downgrade to 3.5 so i could use the patch.

dgkpcon · Answer

I was not trying to be smart,the answer was in the second part of the post"if your system shipped with the earlier version of MD".

If your system did you can call dell for replacement disk(one time only),if your system did not ship with the early version and version 4.2 was shipped with it,then you are out of luck.Dell will not ship disk's for which your system did/does not have.

Windows General

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