MS04-032 patch and BSOD with GX-110/150 running Win2K

Question

There are reports of problems with this patch, I'm assuming it's related to the Intel 810/815 video chip, but, not sure...

IADB_Tech · Answer

We had three GX-150s (Win2000) displaying the 'unexpected kernel mode trap' this morning....has anyone else encountered similar issues?  The systems are set to automatically load Windows updates tom

coachkguy · Answer

If you remove the update KB840987 the machine will then start, but if you have automatic updates loaded you will get the same thing next time.  I tried the new bios but that didn't work.  Anyone come up with something more??

IADB_Tech · Answer

We've confirmed your findings that removing the MS 04-032 (KB840987) patch allows our GX-150 systems to boot normally. We wondered if a new video driver might help, but the latest video drivers for our GX-150s date from 2001 so we don't expect any joy there.

Thanks for the BIOS tip...one step we won't have to try :-)

tom

Bill Bradley · Answer

Try the Intel version 6.7 video driver (support.intel.com). Main problem we've been seeing today is with GX-260, ntoskrnl error, but, a reboot fixes...

Bill Bradley · Answer

Dell Moderator! You guys need to fix this! Thanks.

IADB_Tech · Answer

Loaded the Intel 6.7 video driver on a test GX-150 (without the MS 04-32 patch loaded) gave us a BSOD (unexpected kernel mode trap)...same result when we loaded the patch. Removed the patch (safe mode). Attempted to reload the original video drivers....same BSOD results.

Hmmmmm...

tom

TravisE · Answer

I have several servers that I upgraded last night, only my two (Win2k server) PowerVault 725N servers had issues. The same thing listed earlier here, -trap error- blue screen.

I was able to boot up in safe mode and remove the following hotfixes

- KB834707

-KB841356

-KB840987

-KB841533

-KB824151

CPU was clocking hard durning most of it so do be patient and let it finish, im back up and running now.

Message Edited by TravisE on 10-14-2004 12:52 PM

Message Edited by TravisE on 10-14-2004 12:53 PM

eric_campbell · Answer

FYI: The I'm still experiencing the problem with the latest BIOS update (version A10). Has anyone had different results with the BIOS patch?

TravisE · Answer

Unfortunately I havent been able to do any sort of testing since I rolled back the updates.  These servers are needed for daily stuff by my users..  :(

IADB_Tech · Answer

We rolled back the 840987 Security Update (MS04-032) on the affected GX-150 machines (they now boot w/o kernel trap & endless boot cycling) and are continuing to search the internet for any leads how to correct the issues - no joy yet.

v/r

tom

coachkguy · Answer

Has anyone had a break through yet????

TravisE · Answer

That makes two of us, I put one in yesterday morning.  Although I havent heard a word back as of yet..  :(

eric_campbell · Answer

I just put in a support request with Dell (referencing this discussion).   We'll see if they respond (and obviously, I'll post the response).

Bill Bradley · Answer

We seem to NOT be having problems with the 110/150, but, have had several GX-260/270 computers get a BSOD.

TravisE · Answer

Wow, what a goat rope!   This was fortunately my first experience with Dell and its support solutions, the equipment that I have been running has been VERY stable and reliable so I havent had the need to interact with the Customer Service / Support side of things.  After today I pray I never have to again.  :(   Submitted an online support incident @  http://support.dell.com/ figure I will try to share what I had found on this issue so they could use it to help their end users with the same problem, also hoping to find a perminant fix when one is found, only to receive an email back a day later telling me they dont support the PowerVault line on the eSupport pages, hmm the site took my service tag# and even asked me questions about my PowerVault in the submission process.   No problem I will try to iniate the process again, this time I will call.  Was helped by a curtious and friendly person, only to be told that the fix was to uninstall the updates related to MS04-032.  Well no kidding I thought to myself...  I just spent the last two min telling this person thats what I did to get the server back up.  I explained I was more intrested in getting in the loop for WHEN a REAL fix was uncovered only to be told there was really no way for them to do that.  I could try calling back in a week or so he said, or check Microsofts site as this was a Microsoft problem, thats when I threw my hands in the air in frustration.  So out of five servers, I have two fail with this patch and they both happen to be Dell Servers, hmm... walks like a duck.  Sounds like a Dell / Microsoft issue to me, god I hate that 'well its not our fault'.  What a waste of my time....  :(   Sorry for the Rant, I will post if I get ahold of anything worthwhile.

Windows General

MS04-032 patch and BSOD with GX-110/150 running Win2K

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