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December 5th, 2024 14:29

Multiple BSOD's since upgrading to Windows 11

Hi, I hope someone can help. For a couple fo years now I have been using Dell ImageAssist to capture a Windows 10 image created on either VMware workstation or Hyper-V, and have used either a Dell Image Assist USB stick, MDT or, more recently, SCCM to deploy the image. This has worked fine like I say for about two years.

Since going to Windows 11 (on Windows 11 compatible laptops), with either using Dell or Hyper-V imaging capture and deployment seems to incur BSOD's on machines, these BSOD range from driver issues (either netio.sys, tcpip.sys, or graphics related ones). Updating, uninstalling and reinstalling drivers from either the manufacturer website or from Dell does not seem to help, nor does sfc /scannow or DISM. Sometimes the blue screens indicate that ntkrnl is responsible, then the next minute it will be a driver or kernel_heap_mode_corruption. We have now gone to setting a machine up wiht a clean install to see what happens. Unfortunately, some people have had no blue screens for a couple of weeks, and then will have three or four within two days, so it is a bit intermittent.  The Windows 11 image is bare metal with the exception of Office and Adobe Reader. Once the machine is imaged, then our security/AV programs are installed. We are also looking into the possiblilty that one of these could be causing the issue.

We have run hardware tests on RAM and HDD to ensure that these are not faulty, and I have also gone to the resort of turning off 'Kernel-mode Hardware-enforced Stack Protection' to see if that helps. Someof the above fixes some of them, but not all. I think it is either something wrong with the image or one of our security programs, but am running out of ideas where to look. Has anyone else had similar issues with Windows 11 being particularly quick to generate a BSOD for any reason?

Thanks, John

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