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October 5th, 2004 16:00

Need Advice to remove Dell Printer

Hi,
I want to completely remove my Dell 920 printer. I do not plan to reinstall it. I have a few questions:

2. In Control Panel is listed:

Del Printer, Capture Fax BVRP and Fax

Should all of these be deleted before uninstalling the software?

2. In add/remove, besides the printer, I have Abbyy Fine Reader - is this related to the printer, and should it be removed?

3. In All Programs, I have Abbyy Fine Reader tools, Abbey Fine Reader 5.0 Sprint, and PrintMe Intenet Printing (in addition to the printer). Will these be gone after I remove the printer and possibly Abbyy Fine Reader?

4. Should I disconnect the USB connection to the printer before or after I uninstall it?

I appreciate your help.

Sincerely, Libra

2 Intern

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4.4K Posts

October 5th, 2004 17:00

Disconnect your printer. In control panel, printers and faxes, right click on the icon corresponding to your printer (Dell printer), click delete. Check that you don't have any icons in the system tray corresponding to your printer (if there are, right click and click exit, quit or close, whichever it says); then In add/remove, remove the printer software. There may be several entries corresponding to different apps that were installed, you should be able to identify them easily; in any case any remaining would only be clutter, not cause problems). Reboot.

Abby FineReader is OCR (optical character recognition) software, used with a scanner to allow scanned text to be moved to a word processor for editing, etc. The sprint is a 'lite' version bundled with scanners. The full version is decribed here:

http://www.abbyyusa.com/fr_professional.htm (US site)

The Dell 920 is an all in one that includes a scanner, so it very likely that Abby reader will have come with that, unless you have a separate scanner installed. You can remove that program as well, but you might want to keep it if you have or plan to install a separate scanner. (It will work with pretty well any scanner).

The items in the start menu all programs should be removed by uninstalling the software, as should any foilders and files in C:\program files corresponding to the software you remove. Sometimes the uninstall does not do a very good job of this, in which case you can dellete those items manually after uninstalling the software and rebooting.

If you feel comfortable editing the registry, you could also use regedit and search for any left over references to the printer or to any of the software items you have uninstalled. But this is not necessary.

197 Posts

October 5th, 2004 18:00

Hi JRosenfeld,
I'm planning on purchasing and installed an HP all-in-one to see if I will be able to copy and scan in a limited user account in this Dell Dimension 8400 XP Home.

Based on that, can I remove the Abbey Fine Reader in add/remove and the two faxes listed in Printers and Faxes? Also, the entries Fine Reader tools and Sprint (in All Programs) if they remain after uninstall? Also, the PrintMe - Internet Printing (is that related to the Dell Printer?).

I'm asking because I don't know if they came in the OS, or came with the printer installation.

Thank you for the instructions you gave me.

Sincerely, Libra

2 Intern

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4.4K Posts

October 5th, 2004 20:00

As you have the all in one printer, those two fax 'printers' might well have been installed by the Dell 920. I don't know as I don't have that. I have a fax, but I use the Windows fax with my BCM V92 56k fax modem. If you did not set that up you could delete them.

Does the D920 software not have a help or readme file? that might tell you what it installed and how to uninstall (I know it's a chore to read help files, but they are there for a purpose :-)) Or you could look on the installation CD, see what is on it. I would think it most likely that both Printme internet printing and Abby fine reader came with the Dell printer. You could also look up the specs to see what the included software is.

The HP all in one should have some OCR software bundled with it, but check that out before you buy it.

197 Posts

October 5th, 2004 21:00

Hi JRosenberg,
Thank you for your reply. Unfortunately, right now I have a red X on the printer in the systray on all accounts. This happened after I got an AIO.exe error message(trying to copy from a limited user) followed by "ending program - please wait" then "program not responding - cancel or end task" when trying to log off an account. This happens even if I didn't access the printer on the account. I don't want to remove and reinstall it just to view it. I will try to get info online or call Dell support. They haven't been able to fix this problem since Oct. 1 when I first installed it - and have removed and reinstalled it 5 times already.
Sincerely, Libra
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