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100014
February 21st, 2016 18:00
New hard drive, no OS...
The hard drive in my 3 year old XPS croaked this afternoon. It came with Windows 7 pre-installed, no discs, just directions to online resources. I've purchased a new hard drive, now the problem is getting a copy of the OS from Dell... how on earth do I do that?
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Philip_Yip
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February 22nd, 2016 05:00
You can Download a Windows 10 TH2 .iso:
http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/
https://www.youtube.com/playlist?list=PL1RkaknDn7v-Ucth4gt0U3BHVSY7oNkWr
It will accept your Windows 7 OEM key.
DELL-Jesse L
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February 22nd, 2016 05:00
Hydraphile,
When you received your computer there was a program to create your Backup Windows Disk. You can click the link below to purchase a Windows recovery disc.
Windows Restore Disk
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.
Hydraphile
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February 27th, 2016 20:00
Thanks for the reply. First, how on earth does one send a private message, and further, how am I to be sure I'm sending the information to an actual Dell representative? And second, would a photo of the desktop tower ID stickers suffice as proof? As I said it's a few years old, and any email regarding the purchase confirmation of the system has likely been lost to the bowels of subspace. I appreciate the help.
Philip_Yip
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February 28th, 2016 03:00
Highlight the name at the top of the post and the following will display. Dell employees should have DELL in front of their name and a DELL badge.
Hydraphile
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February 28th, 2016 16:00
The .iso:install worked. Thanks, natakuc4.