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131559
January 17th, 2016 18:00
New XPS 8900 won't boot
I just got a new XPS 8900 today but when I start it up it won't boot Windows 10. It says "No bootable devices found".
I started it again, pressed F2 and brought up the settings screen. The only option under Boot Sequence is "UEFI: HL-DT-ST DVDRW/BDROM CH30N". But if I go to System Configuration-Drives it shows the 2000 GB HDD (ST2000DM001) as Sata-0, the BD-Combo as Sata-1 and the 256GB HDD (Samsung SSD PM851) as Sata-5.
If I reboot with "Windows 10 Pro 64-Bit" CD in the PC and press a key when prompted, it asks me for Language and then gives me choices for Troubleshoot or Turn off your PC.
In Troubleshoot, I tried Reset this PC and Recover from a drive but they all fail. I can provide the text here if need be. If I go into Advanced Options, System Restore and System Image Recovery boot fail as well. I can only choose Command Prompt.
The Command Prompt takes me to X:\windows\system32>. The only other drive I can find now is H: which has directories for boot, efi and sources. There was a C: drive earlier but it was empty. I looked around the internet and tried using DISKPART to clean C: and I think I made this all worse as C: no longer shows
Anyone have any suggestions how to proceed?
ieee488
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38.4K Points
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January 18th, 2016 09:00
You shouldn't have to be doing anything to get a brand new PC to work.
I expect mine to work out of the box.
So I would return for full refund.
WaltXPS8900
2 Posts
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January 18th, 2016 10:00
This is an update:
After much research, I eventually disabled TPM in the bios setup and then was about to use the Windows recovery disk to reinstall the O/S. But this came after multiple diagnostics including an overnight session. They all checked out ok.
I know have the base Windows 10 O/S installed on the machine and will try to install apps. Hopefully the computer won't explode in a ball of fire.
ofaiz
2 Posts
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March 15th, 2016 19:00
The same thing happened to me today. Brand new XPS computer and "no bootable device" found. To make things worse, the service tags were incorrect on my desktop so customer support gave me the run around for an hour and half (sometimes putting me on hold and never getting back). Finally, after some assistance, it was determined that they need to send me a recovery disc. I should NOT have bought this computer.
Mary G
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20.1K Posts
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March 16th, 2016 10:00
A recovery disk won't help an unbootable computer. Contact support again and politely ask for a replacement computer.
You should have started a new post instead adding to an old one.