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8130
February 18th, 2004 05:00
Norton Personal Firewall 2004
Has anyone else had this problem and found a solution?
I installed Norton Personal Firewall 2004, as I have an always on cable modem. Previously I used McAfee's firewall, but thought I would get the entire Norton package. Problem is that with the Firewall enabled, I cannot get to my ISP which is a cable provider and I thus go through a cable modem. I was told by the cable tech that it was because the Firewall was rejecting the IP address of the modem. I think he is right, but when I checked Norton's knowledge base it appears that I have now exhausted all of the suggested remedies. Only turning off the Firewall will allow me to access the cable modem and the Internet. As I recall, I disabled all the blocks that Norton had on communications, not only the suggested ones. I would put in a new "rule" for the Firewall to accept the IP of the modem, but I only saw that number once and don't know how to find it again. My experience with McAfee convinced me that there were many many questionable "port scans" and "attacks" on my computer, especially seemingly coming from China. Additionally, the Firewall includes the Spam Blocker and I want that working. Unfortunately, as others have found out, the Norton help costs $30 + per incident if you want human help. About the cost of the software !!!
Has anyone else had this problem and found a solution? Thanks, George
siliconman
81 Posts
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February 18th, 2004 08:00
GeorgeW6,
Open NIS 2004. Then double click on Personal Firewall. After its window opens, select the Advanced Tab, and then General. Once this window opens, you should see the list of various Permit/Block Rules. Are any of these Rules blocking your specific IP address? For the NIS default rules, I have the following for my ISP which is an always-on cable.
Default Inbound ICMP - Block
Default Outbound ICMP- Block
Default Inbound DNS - Permit
Default Inbound NetBios Name - Block
Default Inbound NetBios - Block
Default Outbound NetBios - Permit
Default Inbound LoopBack - Permit
Default Outbound LoopBack - Permit
Block Access to Secure Sites - Block
Default Block Inbound and Outbound ICMP - Block
Block Windows File Sharing - Block
Default Inbound Bootp - Permit
Default Outbound Bootp - Permit
Default Block Microsoft 2000 SMB - Block
Default Block EPMAP - Block
UPNP Port 5000 Block Rule - Block
UPNP Port 1900 Block Rule - Block
Default Digital Signature Verification - Permit
Be sure the Windows XP Firewall is disabled when running NIS 2004.
Hope this Helps.
GeorgeW6
11 Posts
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February 22nd, 2004 16:00
I already had tried this route and followed the Norton instructions. They did not work so finally I just made all of these "PERMIT." Then I turned of the computer and rebooted, checked again that they are still all permit and tried to access the internet. I still cannot get on the internet with the firewall enabled. Only when it is disabled.
I sure don't see how Norton would program their software to make it so hard to use.
Again, I would appreciate any help you can give me.
George
siliconman
81 Posts
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February 22nd, 2004 20:00
AllynKC
186 Posts
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February 22nd, 2004 22:00
Do you have any other firewall software installed (Zone Alarm, Macaff, etc)? Do you have the built-in XP Internet Connection Firewall turned off? (It's being turned on by default in newer computers).
Having multiple firewalls can cause conflicts that can result in slowdowns or completely prevent communication. It doesn't cause trouble for everyone, but when it does, it's a hassle.
GeorgeW6
11 Posts
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May 1st, 2004 01:00
I have had other problems so moved this one to back burner. However, I never solved this and recently uninstalled the Norton Firewall. How do I know if Windows XP professional has a firewall? I suppose if it does, I can do without the Norton Firewall?
If I should reinstall the Norton Firewall and still have problems and windows XP has a firewall of its own, how would I disable that? So far I have not found it, nor any reference on the Windows help.
Thanks if you can answer this.
George
jwatt
4.4K Posts
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May 1st, 2004 03:00
This Microsoft article explains how to enable and disable the XP firewall.
Jim
GeorgeW6
11 Posts
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July 18th, 2004 22:00
Just in case anyone else has the problem I had. I uninstalled the Norton Firewall when I learned here that MS Windows XP has its own firewall and was on. Apparently that was causing the conflict. I decided to just go with the MS Firewall and it seems to work ok. I, of course, keep a Virus Protection program up and also use spybot and programs to block spam and pop up ads. All help.
George
GeorgeW6
11 Posts
0
August 8th, 2004 18:00
So many threads end without a solution, I put the above in here. Also, I mentioned SPYBOT. I have been having problems, but SPYBOT personnel were helping until finally I got tired of the entire thing. However, I have to go back to them now. They have a program to run that shows your registery. Then they ask you to copy that and email it to them in a special forum. An expert tells you what to take out (usually spyware or adware seems to be able to get their programs right into the registry). You edit the registry according to the instructions given, Reboot and see what happens. Many people find out this is enough. I made the mistake, I think, of trying to edit out something on my own. That messed up my system and I had to restore by going back to a time point before my mistake. One of my major problems is that Spybot considers (rightly so) EXCITE.COM as an "evil" program. As I use it and don't seem to be able to allow only that program, I have to set Spybot to allow other programs. This means that after using my computer for awhile I have to run Spybot to find the programs that snuck in. Very aggrevating and I wrote to EXCITE more than once to stop that nonsense if they are really trying to be a responsible site on the Internet. They ignored me, however. Eventually, I will never go back to EXCITE. Too bad as otherwise it is a good Web site for email and many information sources.
George