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1674
June 6th, 2017 22:00
Not able to create factory disk after windows 10 upgrade
I have a Dell Inspiron 15R laptop. When i bought the laptop it had windows 8.1 installed. Last 8-10 months back I have upgraded the windows 8.1 to windows 10. Now I want to reinstall the factory image (windows 8.1). So when i am going to create factory recovery disk "Continue" button is disabled. So I read in one of the forum to uninstall the previous version of Dell recovery and backup application as it is not supported in windows 10 and install the latest version (see link below). Even though when i am installing the latest version of Dell recovery and backup application (1.9) it is getting crashed. Please see the images attached below. is there any way I can get back my Factory image ?
http://www.dell.com/support/article/us/en/19/SLN297537/dell-backup-and-recovery-18--factory-recovery-media?lang=EN
shaify
2 Posts
0
June 7th, 2017 06:00
Hi,
I have shared the details with you.
DELL-Lijo J
532 Posts
0
June 7th, 2017 06:00
Hi,
Welcome to our community.
You’ve reached the right department. We’ll surely try to assist you. Please share the service tag/ express service code via private message, so that we can check for more details and assist you. To send a private message, click on my name and select ‘Send private message’.
We are asking for the above information is to check if the recovery image download link is available on our support site. We thank you for your cooperation.