Outlook Express -- cannont send/receive

I am having a similar problem.  I was finally able to get OE to send, but I still can't receive.  The first thing you should check is your firewall settings.  Be sure OE is enabled.  Next go to OE, tools, accounts, properties, general - be sure the box near the bottom is checked "include this account when receiving or synchronizing".  I am currently awaiting responses from both Microsoft & Dell support.  Microsoft claims it is a Dell issue and of course, Dell blames MS.  And so it goes...... I hope this helps.  If I get satisfaction from either of the above, I'll post the solution.

Doublecheck your new account you created.  One typo and it won't work.  Many times a letter O for a number Zero, a letter L for number 1, etc is the culprit. 

You don't create sub accounts in OE. You create them in your account with Verizon first, then add them to OE after  they are approved. The reason the sub accounts don't work in OE is they don't exist on Verizon's servers. Look up their help pages for creating the account at the Verizon web site.

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@fireberd wrote:
Doublecheck your new account you created. One typo and it won't work. Many times a letter O for a number Zero, a letter L for number 1, etc is the culprit.

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Thanks....

Unfortunately, this is not the problem.

Janet in NJ

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@bethinaz wrote:
I am having a similar problem. I was finally able to get OE to send, but I still can't receive. The first thing you should check is your firewall settings. Be sure OE is enabled. Next go to OE, tools, accounts, properties, general - be sure the box near the bottom is checked "include this account when receiving or synchronizing". I am currently awaiting responses from both Microsoft & Dell support. Microsoft claims it is a Dell issue and of course, Dell blames MS. And so it goes...... I hope this helps. If I get satisfaction from either of the above, I'll post the solution.

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I'm glad to see I'm not alone. I followed your instructions (I had already done that, but did it again). Still no luck. I am not surprised to see that Dell and MS blame each other. I may call Dell and see what they say.

Thanks again.

Janet in NJ

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@Mary G wrote:
You don't create sub accounts in OE. You create them in your account with Verizon first, then add them to OE after they are approved. The reason the sub accounts don't work in OE is they don't exist on Verizon's servers. Look up their help pages for creating the account at the Verizon web site.

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I DID create the subaccount with Verizon first. You will see in my original post that I spent a good hour on the phone with their tech support to try and solve this problem. nothing worked.

Thanks for your response.

Janet in NJ

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@jlsd wrote:

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@Mary G wrote:
You don't create sub accounts in OE. You create them in your account with Verizon first, then add them to OE after they are approved. The reason the sub accounts don't work in OE is they don't exist on Verizon's servers. Look up their help pages for creating the account at the Verizon web site.

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I DID create the subaccount with Verizon first. You will see in my original post that I spent a good hour on the phone with their tech support to try and solve this problem. nothing worked.

Thanks for your response.

Janet in NJ

This is a 100% Verizon issue, not Microsoft or Dell.

The first thing to do is to edit your primary email account and note every piece of info typed in, every box checked, on every screen.  Then, go to the new account and duplicate that info except for account specific logon info and passwords.

If that doesn't work, then you need to contact Verizon again.  It's their issue.

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@rickmktg wrote:

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/P>

This is a 100% Verizon issue, not Microsoft or Dell.

The first thing to do is to edit your primary email account and note every piece of info typed in, every box checked, on every screen. Then, go to the new account and duplicate that info except for account specific logon info and passwords.

If that doesn't work, then you need to contact Verizon again. It's their issue.

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Thanks for your response, Rick. Just so you know -- I already did that. I went through screen by screen, copied everything and set up the new account with the exact same info. Still wouldn't work.

But.....I CAN send/receive mail to that e-mail address if I do through the Verizon web site. That's why they say I should contact MS.

Janet in NJ

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@jlsd wrote:

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@rickmktg wrote:

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/P>

This is a 100% Verizon issue, not Microsoft or Dell.

The first thing to do is to edit your primary email account and note every piece of info typed in, every box checked, on every screen. Then, go to the new account and duplicate that info except for account specific logon info and passwords.

If that doesn't work, then you need to contact Verizon again. It's their issue.

Rick -- I just went back through the whole process AGAIN and it turns out that I missed something. On the "servers" tab at the bottom where it says "my server requires authentication," there is "settings" box. I duplicated that info and now everything seems to be working okay (I hope).

I had planned on calling Verizon back because I had a feeling something wasn't right. The girl I spent an hour on the phone with gave me some incorrect information. Thanks for your help.

Janet in NJ

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@jlsd wrote:

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@jlsd wrote:

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@rickmktg wrote:

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/P>

This is a 100% Verizon issue, not Microsoft or Dell.

The first thing to do is to edit your primary email account and note every piece of info typed in, every box checked, on every screen. Then, go to the new account and duplicate that info except for account specific logon info and passwords.

If that doesn't work, then you need to contact Verizon again. It's their issue.

Rick -- I just went back through the whole process AGAIN and it turns out that I missed something. On the "servers" tab at the bottom where it says "my server requires authentication," there is "settings" box. I duplicated that info and now everything seems to be working okay (I hope).

I had planned on calling Verizon back because I had a feeling something wasn't right. The girl I spent an hour on the phone with gave me some incorrect information. Thanks for your help.

Janet in NJ

Glad my advice worked.

Now if only I could get mine to work. I can send but not receive. Like the first poster, I have gotten the complete runaround. My ISP settings are definately entered correctly. My laptop has the same info and I do not have any problems. Microsoft claims that since my software was pre-installed by Dell, that only Dell can resolve the issue. Dell just emailed me and the only advice I was given was to uses the setup config wizard (which I have already done numerous times) or use their pay-for-help or contact Microsoft. Wonderful! Why do we put up with such inferior service when it comes to computers?
Can anyone give me any advice not already tried short of re-installing everything and starting from scratch?

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@bethinaz wrote:
Now if only I could get mine to work. I can send but not receive. Like the first poster, I have gotten the complete runaround. My ISP settings are definately entered correctly. My laptop has the same info and I do not have any problems. Microsoft claims that since my software was pre-installed by Dell, that only Dell can resolve the issue. Dell just emailed me and the only advice I was given was to uses the setup config wizard (which I have already done numerous times) or use their pay-for-help or contact Microsoft. Wonderful! Why do we put up with such inferior service when it comes to computers?
Can anyone give me any advice not already tried short of re-installing everything and starting from scratch?

It constantly amazes me when people propose reinstalling everything to fit a simple problem, and when they blame MS or Dell for problems caused by improper email setup.  Your ISP, not Dell or MS, is responsible for helping you setup your email on your new computer.  Your ISP is the one with the settings necessary to get OE or Outlook to work.  Your ISP is the one with settings that MAY be, but probably are NOT, required for your firewall.  I've NEVER had to change a firewall to get email to work. 

If your email sends but does not receive, the likely solutions are that you have the improper email server settings.  Talk to your ISP. 

If your laptop works and the desktop does not, put them side by side and go through EVERY screen and every setting.  That's what the OP of this thread did and found the issue.  Check carefully for typos.

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@bethinaz wrote:
Now if only I could get mine to work. I can send but not receive. Like the first poster, I have gotten the complete runaround. My ISP settings are definately entered correctly. My laptop has the same info and I do not have any problems. Microsoft claims that since my software was pre-installed by Dell, that only Dell can resolve the issue. Dell just emailed me and the only advice I was given was to uses the setup config wizard (which I have already done numerous times) or use their pay-for-help or contact Microsoft. Wonderful! Why do we put up with such inferior service when it comes to computers?
Can anyone give me any advice not already tried short of re-installing everything and starting from scratch?

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On Friday, I called Verizon tech support and went through all the screens and changed settings as per their instructions. My main account worked fine, but the subaccount did not. I went through all the screens (or so I thought) a few more times on my own. I was positive everything was the same. I DID miss something. Try going through them again, WRITE EVERYTHING DOWN, and make sure you check EVERY tab/box in properties to make sure they're identical.

I am going to let Verizon know that one of their techs gave me wrong info. When I first called them, I thought it was something minor that wasn't right.

Good luck.

Janet in NJ

I have done that several times.  I know I have the correct settings entered.  I went to my ISP first and was told if everything is entered correctly that it was either a firewall issue or software issue.  I did have to enable Outlook & OE on the firewall.  Once I did that I could send but not receive.  Let me add that before I changed the firewall setting, I couldn't send or receive and I was getting the usual error messages.  Once I "enabled" Outlook & OE I could send but I could not receive.  I don't get any error messages.  The window opens that shows OE checking each account and then says "No New Messages".  I check my web based server & there are messages that OE could not find.  Microsoft washed their hands by declaring that since Dell pre-installed the software, that they must have changed something to make everything compatible and I would need to contact them.  All Dell would tell me is to use the wizard, set up everything and if I needed more help I would have to pay for it.  There has to be some bug on my computer that is not allowing the email to be received.  I have never experienced anything like this before.  I may not be a computer genius but I"m certainly not totally incompetent.  I had checked Microsoft's forums for help and I was told it could be a problem with the registry.  That I buy, but I don't think I know enough to mess with the registry. 

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@bethinaz wrote:
I have done that several times.  I know I have the correct settings entered.  I went to my ISP first and was told if everything is entered correctly that it was either a firewall issue or software issue.  I did have to enable Outlook & OE on the firewall.  Once I did that I could send but not receive.  Let me add that before I changed the firewall setting, I couldn't send or receive and I was getting the usual error messages.  Once I "enabled" Outlook & OE I could send but I could not receive.  I don't get any error messages.  The window opens that shows OE checking each account and then says "No New Messages".  I check my web based server & there are messages that OE could not find.  Microsoft washed their hands by declaring that since Dell pre-installed the software, that they must have changed something to make everything compatible and I would need to contact them.  All Dell would tell me is to use the wizard, set up everything and if I needed more help I would have to pay for it.  There has to be some bug on my computer that is not allowing the email to be received.  I have never experienced anything like this before.  I may not be a computer genius but I"m certainly not totally incompetent.  I had checked Microsoft's forums for help and I was told it could be a problem with the registry.  That I buy, but I don't think I know enough to mess with the registry. 

 

Neither Dell nor Microsoft have any responsibility on this issue as I've stated.

 

Try turning off your firewall.  If that doesn't work, then make sure the Windows XP firewall is not turned on.  If all firewalls are off, call you ISP back and tell them that they are incompetent.

 

If Outlook and OE both can send but not receive, there is NOTHING wrong with your machine, it's your ISP.