outlook express error while sending mail

Question

I get the error.....The connection to the server has failed. Account: 'pop3.isp.netscape.com', Server: 'smtp.isp.netscape.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E.   Then if I restart Outlook Express I can usually send mail but only once.  Then I get the error again.  I've tried reinstalling OE.  Same results.   I've tried doing a XP Repair, which fixed it one time.   I did a sfc /scannow, which fixed it for one time.  Then the next time I send I get the error again.   I did shut down my AVG and anything else that I thought might do this with no change.  I've heard that this error can be caused by using a firewall but this error is intermitant.  Besides I cannot find a firewall.  I've tried to but it is not located in Netscape-properties.  It is not found in add or remove.  I can't see it anywhere.   I really need help with this one.  I spent 11 hours with no results.  God I love my PC.   Fred

fcrem · Answer

The settings are the same as when everything was working very well. I did email Netscape I hope they have an answer this ones really a pain to fix. Thanks for writing me back so fast. It wouldn't be so bad if it wasn't so intermitant.

Fred

Denny Denham · Answer

fcrem,

Open OE and go to Tools|Accounts. Click to select your account then click "Properties." Make sure the incoming and outgoing server adddresses on the Servers tab are correct according to what Netscape uses.

joe53 · Answer

Have you contacted your ISP? If the problem isn't at their end, they might have suggestions for configuring your your OE settings.

rj1127 · Answer

Ping the mail server (both SMTP and POP3). Ping it with -t (hit CTRL C to stop pinging) Post your ping time here. If the response is choppy (or time is too high), you got connectivity problem. Try it again with a different NIC (if you're on broadband), or increase OExpress server time out from 1 min (default) to 2 min (or longer).

Here's what I got from my PC:

C:\> ping -t smtp.isp.netscape.com

Pinging smtp.netscape.everyone.net [216.200.145.24] with 32 bytes of data:

Reply from 216.200.145.24: bytes=32 time=44ms TTL=243
Reply from 216.200.145.24: bytes=32 time=44ms TTL=243
Reply from 216.200.145.24: bytes=32 time=44ms TTL=243
Reply from 216.200.145.24: bytes=32 time=42ms TTL=243
Reply from 216.200.145.24: bytes=32 time=43ms TTL=243
Reply from 216.200.145.24: bytes=32 time=42ms TTL=243
Reply from 216.200.145.24: bytes=32 time=42ms TTL=243
Reply from 216.200.145.24: bytes=32 time=42ms TTL=243
Reply from 216.200.145.24: bytes=32 time=42ms TTL=243
Reply from 216.200.145.24: bytes=32 time=43ms TTL=243
Reply from 216.200.145.24: bytes=32 time=43ms TTL=243

Ping statistics for 216.200.145.24:
Packets: Sent = 11, Received = 11, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 44ms, Average = 42ms
Control-C

Message Edited by rj1127 on 08-19-2005 02:12 AM

HiGhLaNdEr48 · Answer

Though this is probably not your problem, if using winxp sp2, you can find your windows firewall by going to start> controlpanel>securitycenter> firewall to see if it is on or not. If you do not have any other firewall installed you should have this one on.

fcrem · Answer

I did all that Netscape said for me to do & still have the problem. I cannot find a firewall. If you have any suggestions as to how to locate it please advise. I am using XP SP1. Also I will try deleting OE & installing it again.

Thank you,

Windows General

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