Photoshop CS problems with Windows MCE 2005

Question

I recently bought a new Dell Dimension 9150 (see sig for spec) and am having some issues with Photoshop.   I have both CS and CS v2 and they install with no problems and seem to start up ok however when I click on anything all the tool boxes go gray and I have to crtl+alt+del to end the program.   Now, 1st of I went on the Adobe site and tired everything suggested in their troubleshooting guide yet none of it seemed to help, although it was a very good guide.   To begin with I thought it was a font problem so I took all the non Windows standard fonts out of the C:\Windows\Fonts folder, reset my PC and tried photoshop again... but it still crashed when I click on the font selection box...even with only 6 or 7 of the standard fonts loaded.   I also deleted my preferences file, added an external 160GB drive as a scratch disk, etc etc... all to no avail.   So now I'm completely stumped... I've had both version of CS running perfectly on far lesser spec machines with no issues at all, yet I get this new PC and it just seems to crash as described above.   Has anyone else had a similar problem and managed to fix it? The Adobe website is helpful but I think this might have something to do with MCE, which they dont yet cover on their site.   Basically, if it comes down to a choice of having MCE or Photoshop on my machine, then it looks like I'll be digging out my old copy of XP Pro.   Thanks in advance, and if you need me to provide any more info just let me know.   Lee

RandomLee · Answer

This plot sickens...   I got annoyed messing about with CS and CS v2 so I dug out my old copy of PS7 and low and behold, it works perfectly. The only downside is now my newer plug-ins dont work.   The strange thing is PS7 will open all my fonts whereas that's where CS and CS v2 were crashing.   Also, I tried CS v2 on my old laptop and it works fine too.   So I can oly conclude the problem is something to do with my new Dell as I've tried everything usggested on the the Adobe site, all to no avail.   Strange. I just cant figure out why 7 works but not 8 or 9.

davejohn · Answer

CS2 works fine on my XPS600 with MCE 2005. Dave

RandomLee · Answer

Cool.... can you tell me how your HDs are configured?   I'm thinking (all be it quite randonly) that it might be something to do with me having x2 160GBs in a RAID 0 array.... something that I asked Dell not to do when ordering but they didnt listen, lol.   I was thinking that or some kind of registry problem?

davejohn · Answer

I have 2 160GB drives too, but no Raid. I wouldn't think a Raid 0 setup would affect Photoshop, but since I haven't tried it I can't say for sure.

Have you tried the Adobe Forums? They are usually pretty helpful.

Dave

RandomLee · Answer

Yeah, I'm gonna try the Adobe forums tonight when I get home from work. I did have a look through them earlier in the week bit I didnt actually post my problem there.   Thanks for your help :D

draako · Answer

I use photoshop elements 4 on my XPS 400 and it worked fine for three months and then the command bar in the editor section quit working although everything else works. It states "unable to complete command due to program failure". By running Windoctor, I get the message "photoshop elements application refers to an invalid or missing active xcom entry {16aa0b9e-79ac-43b5-86ca-ab961fbeed5f}." I uninstalled and reinstalled the program and get the same message which makes me think it is in the Media Center software and that a file was contaminated or lost at sometime. The message appears each time I try to run the editor after fixing with windoctor. Any help would be appreciated. Adobe does not address the problem which I do not think is their problem.

Draako

davejohn · Answer

Missing commands or tools in Photoshop and Elements is usually a sign the preferences file is corrupted. In Elements, hold down the Ctrl+Alt+Shift keys immediately after (or during) launching Elements. A prompt will ask you if you want to delete the preference file. Click Yes. It will then be rebuilt.

Dave

draako · Answer

Thanks Dave:

I tried it but it still doesn"t work. It is only the the file, edit, enhance, etc that will not work. All other aspects of the program work. I cannot get into the Adobe forums for Elements 4 - I guess it has not been activated. I am stuck.

Roger

davejohn · Answer

You can't access the forums at Adobe? You can also access them with any newsgroup reader, even Outlook Express. Or Google Groups, but that's a bit awkward. The newsgroup is adobe.photoshop.elements.

Dave

draako · Answer

Thanks Dave:

I finally found the elements 4 forum with your help. One instance of my problem was listed and it was solved by removing the plugins from the elements plugin folder. I just removed some plugins, namely intellesharpen pro trial and the program now works. Thank you for your help.

Roger

davejohn · Answer

Interesting.  Thanks for posting the solution. I use nik Sharpener Pro.  I always tend to over sharpen when I do it manually. Dave

chrisjones34 · Answer

Hi   I have just received my new Inspiron laptop, and I am having the same problem with Photoshop CS2.   As soon as I open the program up, it freezes and all the menu's grey out.   I have CS2 running on a HP Pavillion desktop no problems, Win XP SP2, so why not on the laptop?   It is either Media Centre or something on the Dell laptop....   I will update this if I find a solution.   Cheers

Windows General

Photoshop CS problems with Windows MCE 2005

Was this post helpful?