Pop up asks me to register my computer with Dell

Will

The problem has been raised many, many, many times in these Forums

Windows type prompts are invariably generated by Windows Startup items (exe. type files) & associated Services that automatically load on Windows Startup

A program used by Dell Support Center to scan computer & provide user with update-messaging information, drivers, performance etc… will generate such a prompt if scan fails to detect a correct registry value

The file is sprtcmd.exe

For example, last year sprtcmd starting causing Windows XP shutdown to hang for many Dell users

Most users just waited & clicked on End Task at Shutdown prompt (very annoying)

Some disabled sprtcmd & dsca startup items then uninstalled the Dell Support Center software

Both were “workaround” solutions

The correct fix/solution for XP was to install Microsoft .NET Framework Version 2.0

Anyway, for Vista & assuming you have definitely checked that your computer has been registered with Dell, then the likely culprit is questionable SupportSoft software (Dell Support Center software/service provider)

And in the absence of a proper fix from Dell, the following are suggested “workaround” solutions

You can either:

1. Run msconfig utility Start > Run then type the term msconfig then click OK

Click on Services tag & uncheck to disable (if present) SupportSoft Sprocket Service

Then click on Startup tag & uncheck to disable (if present) any Startup Items that reference Dell Support Center in the Command path, e.g. sprtcmd, dsca & SupportSoft

You can always go back & checkbox enable them if required

Or

2. Use Run as Administrator

Forum member dwlovell reckons it’s a Vista UAC (User Account Control) application problem/issue & suggests creating an application desktop shortcut, then right click shortcut & select Run As & select Admin

Click here for details (read the whole thread if it helps)

when it pops up ctrl, alt delete at the same tine tell it to open task manager the file on the top search for it then delete it and it will never ask again. Mine kept doing it and had to delete the register file from dell.