problem restoring my laptop back to factory settings

I have moved this to the Microsoft OS Forum as its not a Desktop and is a software issue.

You have not provided the model and version of Windows. I assume you have Windows 7 64 Bit.

Dell DataSafe and Emergency Restore is obsolete and has been superseded by Dell Backup and Recovery.

You have not stated whether you are trying to recovery via the internal partition or via a Recovery USB?I am going to assume its via the internal partition and that you can boot to your existing Windows.

Before proceeding to restore your system to factory settings be sure to install the latest version of Dell Backup and Recovery which has multiple fixes over previous versions. Go to computer > uninstall or change a program and uninstall Dell Backup and Recovery before installing the latest version:

http://www.dellbackupandrecovery.com/en-us/Index2.html

Create a new Recovery USB after installing the latest version 1.7.1.2 as the Recovery USB will be more versatile than any Recovery USB made with earlier versions (it for instance will allow installation on a smaller hard drive such as a SSD). See here:

To restore to factory settings via the internal partition see my video here:

To restore via the Recovery USB see here:

hi thanks for the reply 

and sorry about the lack of information

I have windows 7 64 

and i am using internal partition 

regards

edd

In that case my assumptions were correct. Uninstall Dell Backup and Recovery. Then install the latest version. Create the Recovery USB (just in case) and then restore using the internal partition as mentioned above.

hi i have uninstalled dell back up and recovery then installed the latest version from the link but can't seem to find it. It's on the program list where you can uninstall it but when i click on the start button the type dell back up and recovery in the search box it does not appear 

hi i have managed to get the latest version of dell back up and recovery i had to use the dell website to get it do you think its best to upgrade to premium i forgot to say that i have windows 7 and driver disks from dell can i use them or is it best to use the usb stick as you suggested 

It should be in Start > All Programs > Dell > Dell Backup and Recovery.

If not open Windows explorer and go to C:\Program Files(x86)\Dell Backup and Recovery.

You can use the OS discs and install manually and I have guides to do so, however if you were satisfied with the performance of your factory settings using Dell Backup and Recovery should be faster and easier.

the back up and recovery is now working on system recovery when using f8 after reboot must have been the re install of dell backup and recovery.So now i have options, in your opinion what would be the best one to use 

I managed to do a system recovery thanks to your instructions but having issues connecting to the internet at the moment i am connected via usb cable. I noticed in network controller that there is a yellow triangle  symbol i have a message that i will attach

Please provide a picture of the device manager and the hardware IDs of your network controller, see here:

http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-and-installing-dell-system-drivers-in-the-correct-order/checking-hardware-ids-in-the-device-manager/

there is something i need to add, i got a new wlan card fitted about two years ago so don't know if that's got something to do with it 

i have the picture of the device manager

I now have a picture of the network id  

Install this driver, that's a Dell Wireless 1702 card:

http://ftp.dell.com/FOLDER00140996M/6/R309026.exe

That's my computer connected to the wireless network so thank you for your help 

the only thing that happened i got some blue screen can't remember what it said exactly it was something like windows was shutting down to prevent system damage 

hey , im trying to run dell datasafe from repair your computer and i get the error:

0x400110020000100C

what can i do?