Problem with Internet Explorer, need to Reinstall XP System

Question

For the pas few days everytime I try to use Internet Explorer, I get on of those 'has encountered a problem and needs to shut down' messages. Sometimes it is as soon as I open Explorer and sometimes it's 20 minutes later, but EVERYTIME it happens. So I have gone through everything with the tech up to using the Operating System disk. I had some problems with them not calling me back so have dicided to do it myself, by the instructions in the user's manuel. But where it says to 'use the arrow keys to select CD-Rom' There is no CD-Rom selection. (this is after inserting the disk, and restarting computer, and hitting F2 after the DELL screen)  I did not know what to select so I exited it and here I am. Any Help is very appreciated. P.S. I have backed up everyhting and have used a reinstall disk before, just don't wanna screw it up by choosing the wrong option. THANKS ~PJ~

mombodog · Answer

If you are using XP, you do not have to reinstall the entire OS to repair IE.

Is this IE7? If so go to add/remove programs and tick "show updates" and then find and uninstall IE7.

Then go here and read about how to install IE7 sucessfully. Disregard "Vista" all over this site, the advice works for XP also.

http://www.ie-vista.com/known_issues.html#pre-install

Download IE7 from here and save it to your hard drive, use this to reinstall IE7

http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-8A30-081805B2F90B&displaylang=en

Message Edited by mombodog on 06-27-2007 09:40 PM

pj2004tx · Answer

I'm not sure what Explorer it is. (I have looked and it just says Explorer no number anywhere, It sounds dumb but I don't know where to find which one it is) I was told to uninstall in and reinstall it and this did not work either. I don't have a problem with reinstalling everything with the disk. I have a business online and just need to get it taken care of quickly.

mombodog · Answer

F12 at the dell logo screen get you the Boot menu, here is where you select cdrom and hit enter, wait for the message " strike any key to boot from cd" and hit enter again, it should boot from the XP cd and start the setup program.

If there is no cd/dvd/rom in the boot menu, then F2 into the bios at the Dell logo screen and set the cdrom as first boot device, save settings on exit of the bios. The PC should boot from the cd now.

Post your model of Dell for more help

Message Edited by mombodog on 06-28-2007 12:12 AM

pj2004tx · Answer

OK so I should hit F12 at the DELL screen, not F2? It said F2 in the owner's manual, so that's what I did and there is no CD-ROM option. The computer is E1505. Sorry about all the questions but I don't want to take a chance of messing anything up and having more trouble fixing it.

mombodog · Answer

F12 = Boot menu F2 = Enter the bios (system setup) F1 = Continue with the boot process F8 = Windows advanced screen, safe mode ect...   all done during the Dell logo screen, sometimes you need to tap the key several times.

JRosenfeld · Answer

Really, before you reinstall.   You can find out the versuion of IE by clicking help menu, about internet explorer.   If it is IE 7, most crashes of the kind that you describe are caused by addons that may have worked with IE 6 before you updated to IE 7, but are not compatible with IE 7. The way to test that is to open IE with no addons. The install of IE 7 will have created a shortcut for that purpose in the system tools folder, Or start IE as follows: click start, run, type iexplore,exe -extoff [note space between e and -], click OK or press enter. If IE is stable with all addons disabled, you can renable them one at a time or in small groups until tyou find the bad one. (to enable addins, in IE, Tools, Manage addoins, enable or disable addons.

Windows General

Problem with Internet Explorer, need to Reinstall XP System

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