Replacement shipped with XP, NOT Vista.

Question

I purchased my Inspiron 9400 a couple of months prior to Vista's release on the authority that my upgrade would be free. If I hadn't received this then I wouldn't have purchased the laptop then as I would've simply waited until Vista came as the default OS to avoid having to pay for the upgrade. My system has recently developed a fault where it electrocutes me, dealing me quite considerable discomfort, and so I have been informed it needs to be replaced. Now, this is going to cause me quite a lot of hassle, as I need to backup and transfer all of my files, reinstall all of my programs and settings, and some of my programs were single license, so I am losing money anyway. Now, I would have expected to have received a unit with Vista installed, but instead they are sending me a system with XP. So through no fault of my own I am being forced to regress back to a lesser OS just because of a fault Dell made, when I bought the laptop from Dell in the first place under the guarantee that it would get Vista, otherwise I would have not made that purchase. I am really unhappy with this situation. Has anyone got any advice?

ichung · Answer

Hello.   If I were you, I'd keep XP. I got Vista, and it takes away too much from performance.

freezedryfun · Answer

hmm, i know, but my system's got high enough specs to cope with it, and i've had it for the last 5-6 months and I've actually preferred it to XP. So i'm not really pelased about losing it....

bumwithshoes · Answer

original pc ordered came with XP replacement should be the same....I agree with you i'd want Vista preinstalled also for the inconvenience to you...if anything they should atleast offer you a free upgrade disc

freezedryfun · Answer

In as much as replacing my laptop is essentially Dell trying to avoid me getting harmed and sueing them, you would have thought they'd be slightly more willing to give me something of equal worth, as opposed to a lesser model....it's not exactly compensation is it.

Mary G · Answer

You should be able to use the upgrade disk again, since it is effectively removed from the dead computer. If there is any problem, escalate your case to a Dell supervisor. I'm sure you will get satisfaction--and a new activation key.

pcgeek11 · Answer

Like MaryG stated you can legally upgrade the replacement to Vista with the Uopgrade OEM Disk you received earlier...   Microsoft OEM License agreement allows an OEM Motherboard replacement with the same model if the original is defective.   They will also allow an OEM to Upgrade the motherboard and carry the OEM License over to the upgraded motherboard if the same model of the original mother board is no longer available from the OEM.   So just take the original Vista OEM Disk and install it on the replacement.   Easy.   pcgeek11

Windows General

Replacement shipped with XP, NOT Vista.

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