system restore says there was an error

Question

im no computer expert, got an inspiron 640m 5 weeks ago.if im honest after 5 minutes of turning it on it stalled and to be honest that has continued since then.however my problem is i cant do a system restoreit comes up after going through the process ,unable to restore as there was an error.i also tried using pc restore to restore to original state on leaving dell ,again error message !!!i wouldnt mind other than updates and norton ive installed nothing other than 2 cds of music and some photos.please help!!!!!!!!!!!

boppo · Answer

are you talking about restore point or pc system restore back to factory specs using ctrl+f11

penguinspenguin · Answer

So what happens after you run the Dell Factory Image Restore?   We need to know what the error messages say

steve7857 · Answer

enter in safe mode then do a restore. Mine also gives me an error message if I try to restore without going into safe mode first. Hope this was what you were looking for.

Rebel9 · Answer

I'm not sure what Norton product you have installed, but it's very possible that Norton is interfering with System Restore.   Somewhere in your settings for Norton, you probably have a setting called 'Turn on protection for my Symantec product'. If this is turned on, no other program (virus or malware) can alter Norton system files (which is good). BUT, it also prevents System Restore from working. A System Restore (as you know) will try to restore everything to an earlier state. But, because Norton is protecting its own files, System Restore cannot modify them and thus the restore fails.   Try to find this setting, turn it off, and then try a System Restore again. Hope this helps.

Windows General

system restore says there was an error

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