To open and remove a file......

Question

I am trying to clean out my McAfee Personal Firewall Express from Control Panel>Add/Remove but there is a message that ' Could not open INSTALL.LOG FILE' .At this point I cant even get out of Control Panel,the screen freezes and I have to reboot to get going again.Could anybody tell me please how to get rid of this file? Thank you very much......

dunedin · Answer

Well, I`ll answer since no one else has.   First of all I have no experience of McAfee, so I`ll answer on a general troubleshooting basis for this type of problem.   1. Are you trying to totally get rid of McAfee? 2. Have you already tried to uninstall it from somewhere other than the Control Panel?   It looks like the uninstall files are corrupted and the Control Panel can`t do the uninstall   Get back to me with answers to these questions please.

george_c 40 · Answer

Thanks for answering,actually McAfee was installed as a part of AOL and done by AOL some time ago.Now AOL has its own Safety and Security Center and during the installation of this I was asked to remove previous McAfee software.I dont remember if it was done by AOL or I did it from Control Panel>Add/Remove.

dunedin · Answer

Since you want to get rid of McAfee completely you have 2 options.   1.  The clean uninstall Add/Remove Programs won`t do it because the file is corrupted a)  Start/All Programs Find McAfee (if it is there) and hover mouse over the name.  If you are lucky a menu will pop out with an uninstall option in it b)  Search in C:\Programs for McAfee.  Open the folder and search for an uninstaller.  It will usually start with 'un*****'.  You will have to search in subfolders too.   If you find one in any of these places it might be corrupted too and you will have to try the second option 2.  The dirty uninstall Start/Search and type in McAfee Delete all it finds.   You will then have to find it in the registry and clean it out Start/Run  and type in regedit   Click Edit/Find and type in McAfee Delete all the keys it finds   The alternative to editing the registry yourself is to use a registry cleaner after you have cleaned McAfee off the HD Here is a good free one.  Make sure in Options that the box is ticked to create backups before running it.  I think it is set to do it by default   http://www.majorgeeks.com/download.php?det=2048

dunedin · Answer

Okay dokey :smileyhappy:

george_c 40 · Answer

Thanks for your help.I'll try and do it,if successful I'll let you know

Windows General

To open and remove a file......

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