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August 24th, 2012 11:00
unable to start or reinstall windows
hi
i have a dell inspiron 1545 laptop which this morning was still working fine.
when i tried to start it this afternoon, however, it refused to start. it gives me a message on screen, saying windows can't start and that this is possibly caused by a recent change in hardware or software. what i need to do to solve this problem is insert the windows installation disc, restart the computer and thus recover my computer. i do this, and it simply refuses to read the disc. nothing happens.
now, as far as i know nothing has been installed between this morning and this afternoon. also, a couple of weeks ago, cd's were playing fine on my pc so i don't think there's anything wrong with the disc drive. a couple of months ago (in april or may) i had another problem and got a complete new hard drive from dell, so i'd find it very strange if that was broken again. i did however, in the last two weeks or so, get the message that my computer wasn't shut down properly with the question if i wanted to start windows normally or something else. i hardly ever got that message before but figured it was because i had just closed my laptop without shutting it down, when it wasn't connected to power.
also i found out that my guarantee has just expired, so i can't email the dell helpdesk and as it's the weekend now, can't call them either
does anybody here know what it might be and how i can fix this? a virus?? something else?
thanks!


DELL-Harish R
677 Posts
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August 24th, 2012 11:00
Hi IngeG,
Request you to run the Dell Diagnostics on the system by holding the Fn key and starting the system. This is to check if all the hardware components are working fine.
We can also try going to "Safe mode" by tapping the F8 key when you get the Dell logo after a restart.
Please let us know if this works
Thanks and Regards
Harish R
#iworkfordell
IngeG
2 Posts
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August 25th, 2012 03:00
i tried both, but neither works. it doesn't respond to anything, when i press those keys nothing happens and i just get the error screen back. there's some more info on the screen i forgot to mention before. after the message telling me i should insert the installation disk and try to reset my computer, it says (translated from dutch):
status: 0xc000000e
information: de 'startselection' has failed because a necessary device is inaccessible
Philip_Yip
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August 25th, 2012 10:00
You have ran the diagnostics. Hold the power button down so the machine shuts down. Then remove the AC adaptor and battery.
Reinsert the battery and AC adaptor. Press F12 at the Dell BIOs screen and select diagnostics.