USPS Lost my upgrade. Dell no help

Order Status

The following is a summary of your Windows 7 Upgrade kit order. Information is updated daily, so review regularly for any changes in status.

	Order Number	Date Ordered	Estimated Ship Date	Shipper	Status
		10/21/2009		UPS-MI	Shipped
	Description Service Tag Status Shipped Tracking Number Windows 7 Home Premium® 64bit English Shipped 10/27/2009 420997099102900005936000089944

The usps site shows this

< Back Package Tracking FAQ Glossary Alerts ARTS Contact Us
	Package Tracking Tracking Dates Do Not Include Weekends And Holidays Recognized By The U.S. Postal Service.
	Results are displayed for the following search criteria: 420997099102900005936000089944
	Back to Top Results for 420997099102900005936000089944   PackageID: DELLW7U000122123 Sequence Number: 010821027091429195 Shipment Control Number: 010000404566 Zip Code: 99709 Weight (lbs.): 0.2357   Date Description Location Oct 26 2009 Mail Retrieved From Shipper   Oct 26 2009 Received at UPS Mail Innovations Origin RPF R. Cucamonga, CA Oct 26 2009 Processed at UPS Mail Innovations Origin RPF R. Cucamonga, CA Oct 27 2009 Transferred to UPS Mail Innovations Destination RPF Union City, CA Oct 27 2009 Received at UPS Mail Innovations Destination RPF Union City, CA Oct 27 2009 Manifested (Postage Paid)   Oct 27 2009 Entered USPS Facility - SCF SAN FRAN, CA Your mail piece has been transferred from UPS Mail Innovations to the United States Postal Service.   Delivery Confirmation Information Delivery Confirmation Number: 9102900005936000089944 Date/Time Event Name Location Nov 4 2009 08:20AM FORWARDED FAIRBANKS,AK Nov 4 2009 10:00AM SORTING/PROCESSING COMPLETE FAIRBANKS,AK Nov 4 2009 10:30AM OUT FOR DELIVERY FAIRBANKS,AK Nov 6 2009 06:34PM PROCESSED ANCHORAGE,AK Nov 9 2009 02:04AM ARRIVAL AT UNIT FAIRBANKS,AK Oct 27 2009 01:06PM ELECTRONIC SHIPPING INFO RECEIVED RICHMOND,CA Oct 27 2009 07:14PM SHIPMENT ACCEPTANCE UNKNOWN Oct 30 2009 01:25AM PROCESSED

It has been lost by the Postal Service and I need a replacement. Why not use Fedex like you usually do, at least they are helpful.

 

----- Original Message -----

From: win7upgrade

To:

Sent: Saturday, November 21, 2009 3:07 AM

Subject: Re: Shipment delayed or not received (KMM103989557I57L0KM)

Thank you for contacting the Dell™ | Windows® 7 Option Upgrade Customer Care Team.

 

After you have received your shipment confirmation email you may track your package by clicking on the tracking number in your order confirmation email. You may also log in to your Windows® 7 Upgrade account at : https://win7.dell.com /

 

and click on the "Order Status" link on the right. The order status, shipping, and tracking information will be displayed. You may track your package in the US using the following link:

 

http://www.ups-mi.net/packageID/default.aspx

A specific time frame has not been promised for the free upgrade of Win7. It may take 6-12 weeks to the package to be shipped. Unfortunately we do not have the ability to expedite this shipment. Our apologies for any inconvenience this may cause.

 

Kind regards,

Dell™ | Windows® 7 Option Upgrade Customer Care Team

 

 

 

 

Original Message Follows:

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I have just confirmed with my post office that they have no idea where my package is even though their website show it arrived there. Order number is . Please advise when my new order will be shipped.