Vista and DataSafe

Question

After spending a couple of hours on the phone with Dell Support they were finally able to get my Datasafe account setup for the proper disk space and time that was advetised with the system I purchased. They then sent me the DataSafe installer which I installed on my laptop, which is running Vista (Business Edition, worst purchase I've ever made), when I launch the DataSafe program I get an error message stating that DataSafe has stopped working. Windows will close the program and notify you if a solution is available. I'm not going to hold my breath waiting for that Windows solution. Is anyone else having this problem? I haven't had a chance to do much research or troubleshooting, thought I would start here to see if I could save some time.

Thanks for any assistance on this.

Getting more frustrated with Dell Support every day. What gives Dell? Why don't you offer more services you can't support.

Cheers and good luck to all that buy Dell.

singhbaba · Answer

when you call dell tech support ask to be connected to DOC they will help you with any problems with datasafe the usually charge a fee however since you have paid for data safe they shall help you without any charge.... my frn once had an issue and he got that help from a dept called DOC know as dell on call

Mary G · Answer

Dell on Call is pay as you go service for out of warranty service, not Dell Support. Free is better.

singhbaba · Answer

jst out of curiosity when i spoke to a dell rep found that they connect to dell on call for any datasafe issue  and these people help1 when asked since its a fee based support do they charge for datasafe support rep said that only if you have not paid for datasafe.. so i m sure.. you will find help at dell on call

Windows General

Vista and DataSafe

Was this post helpful?