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14568
February 15th, 2008 10:00
Vista premium blue screen error with message 'dumping physical memory to disk'
Hi, I have an Inspiron 530 with Vista home premium, I have had this pc for one week exactly and since saturday I have been receiving blue screen errors with the message 'dumping physical memory to disk'. I have been unable to record the stop code as the blue screens are random and my computer restarts before i get the chance to record it completely.
I have checked that my software is up to date using a windows website, can't remember the name but it was suggested to me. The only thing out of date is my java, which is version 5, but I have been informed by my university that this version of java works with vista, and without the program that requires java v.5 I can't access course materials. I've also checked the websites for all of my hardware and apparently it is all compatible.
Dell support have got me running diagnostics on the computer, on ram and hard drive.
Should I just give up and get a refund? This is the second dell computer i've received within a month that doesn't work correctly.
I have checked that my software is up to date using a windows website, can't remember the name but it was suggested to me. The only thing out of date is my java, which is version 5, but I have been informed by my university that this version of java works with vista, and without the program that requires java v.5 I can't access course materials. I've also checked the websites for all of my hardware and apparently it is all compatible.
Dell support have got me running diagnostics on the computer, on ram and hard drive.
Should I just give up and get a refund? This is the second dell computer i've received within a month that doesn't work correctly.
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bacillus
2 Intern
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14.4K Posts
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February 15th, 2008 14:00
this won't cure anything but should keep the bsod screen long enough for you to note the error message.
mlriffraff
4 Posts
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February 15th, 2008 17:00
I have had the same problems. I have reformatted the computer only installed the dell software and still get the problem. i have tried several things the one common factor of getting the blue screen is if i have a USB device plugged in at bootup. if i have nothing connected to the USB ports i have no problem as soon as i try and boot up with an external hard drive or the tv tuner etc half the time i get the blue screen I wonder if this is what is causing it
DavidofMtl
7 Posts
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February 15th, 2008 17:00
I took a picture of the blue screen as I was always unable to read it. the main headline of the blue screen was:
DRIVER_POWER_STATE_FAILURE
and then they advice that the problem could be related to newly installed software or hardware...
I'm still loking to find what software could cause that...
other than that, under the Dell Pc Checkup, I received the szRTCAccuracyTestFailed diagnostic.
This is the second motherboard in this laptop, that mean the first time I had it repaired (10 days after I bought it) they replace it with a deffective motherboard. I have to ship it every time to have it repaired (I live in Montreal, looks like decent costumer service haven't reach us yet).
I bought this laptop the 7 of july 2007, it took 5 weeks before I received it, AND, it was deffective. when I ship it back to have it repaired (they said between 5 to 10 days) it took more than a month again AND they ship me another deffective computer.
Now, they ask me to ship it back again! I'm kind of sick and tired of this poor custumer care and lack of quality control with Dell.
I ask them if they could give me something back as some sort of compensation (like an external hard drive who could be very convenient to do my backup before I sent it back again.) and they just ignore me.
Next time I really need a computer, I will think of somewhere else before draging another 1900$ out of my pocket.
David Jacques
raspberryflyer
4 Posts
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February 16th, 2008 07:00
DavidofMtl, you could just force them to give you a refund, I did that and they had no problems with it, they even offered to send an engineer to my house which wasn't even under my warranty. I've found customer service useful, even if the computers aren't.