why can't I install cookie crusher on my computer

Question

I purcheased a little program for twenty five dollars “ cookie crusher “from an online download link and it would not install even tho I closed all programs running in the background including a.v & firewall , naturally thelimit software company who sells this software will not help me to install it nor will they give me a refund , they just pretend I don’t exist when I send them fax’s and e mails for help at first and and a refund if they won’t help me but I have got neither while they have my twenty five dollars …

I tried downloading from their link and when that failed I tried downloading it from downloads.com and it loaded some files and then I got a Microsoft message box saying program can not be installed , do you think if I tried to install in safe mode it would install why did it not install I wonder ? also I noticed I have a folder in programs cookie crusher and when I opened the folder it has three files in it and all three have 0 kbs

Would it be safe to delete it , when I tried to delete it , I got a message warning me not to but why not delete it if it has nothing in it ?

Dan Manley · Answer

Sure, delete the download. Windows is just reminding you it's a program file which in some cases, are required for the app to function. Since you havn't installed, it's just dead weight. I might suggest you try Jason's Cookie Jar for managing your cookies. It's a tiny little program...fast, simple and effective. If you have any trouble running it then it probably means you need to also download and install the Visual Basic 6 Runtime and/or, WSH which is also available on the same page.

chuket · Answer

If you bought the program with a credit card, call the credit card company and put the charge in dispute. Tell them you never got the product (if what you're saying is correct) and can't get a refund. They will remove the charge from your account and contact the supplier for resolution.

chuckycheeze · Answer

Thanks guys , good advice ! its much appreciated I will delete those pesky files and the credit card company said I can't despute it since its less then fifty dollars , that must be something new . But thats what I was told when I called to despute it ...

chuckycheeze · Answer

jasons cookie jar sounds intresting and the price is right ( free / donation) as far as the netframe the software tells you that you have to install that , which I did from windows updates but that didn't keep it from not installing and thier help sheet didn't help much ..

BRIANBORU · Answer

like he said dispute the charge if it is on a credit card.   i found something you should take a look at , (oops the link will not complete), so go to their pages for support and you might see something about the micrrosoft net framework.   brian Message Edited by BRIANBORU on 12-23-2004 06:54 PM

Windows General

why can't I install cookie crusher on my computer

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