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June 6th, 2015 14:00

Windows 10, Intel Mobile 965 chipset?

Windows 10 critical issue with Intel mobile 965 chip set. Windows will not work. Is there a work around for this.

7 Technologist


16K Posts

June 7th, 2015 02:00

Ignore that error message it will work fine with the Intel 945GM and the Intel 965GM. They share the same driver.

On a clean install of Windows 10 Build 10130 on a Latitude D820 with Intel 945GM the device manager looks like this:


Then after installation of Intel Chipset Device Software and then the Intel video. 

Intel Chipset Device Software:

The Intel Video (64 Bit):

The Intel Video (32 Bit):

The device manager looks like this:


As you can see everything works fine. The Intel 965GM and Intel 945GM share the same drivers so it will also work without an issue.

2 Posts

June 7th, 2015 07:00

Thanks for that. I am using a dell inspiron 1525 made about 2007. When I first checked windows 10, the chip set came up as an issue but later changed to a critical issue I assumed that when windows 10 installs it would upgrade the chip set . I am not really technically minded but I hope you are right. Thanks again.

7 Technologist


16K Posts

June 7th, 2015 09:00

1 Message

June 16th, 2015 17:00

Det Here is what I did on my Dell 1525 with the 965 chipset This resolved critical error issue for me.

There was a problem with the Windows 10 update adviser I had read.

.I  removed old installed versions KB3035583 and KB2952664 updates. Reran Windows Update and (The Newer apparently) versions of KB3035583 and KB2952664 appeared. I installed the newer updates. The next day the Get Windows 10 ran and this time showed no problems. The You're good to go status appeared

1 Message

July 8th, 2022 11:00

Thanks for that...

After installing win11 on my latitude 3310, I thought I'd try installing windows 11 on my super old (16y/o) Latitude D620 which already had windows 10 (dual booted with Mac OSX) which surprisingly worked...
My D620 runs almost as fast as my 3310, and faster than quite a few other laptops I've seen
Not sure how its all possible so assuming it's the Intel driver assistant and Dell's SupportAssist app that somehow made it possible which may also have sped up system performance, AUTOMATICALLY. Yet, it was said to be impossible since support for the D620 ended long ago.  

Here are some specs I drew:


Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude D620
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A10 (type: BIOS)
Processor: n/a (Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz)?
Memory: 3072MB RAM
Available OS Memory: 3062MB RAM
Page File: 3599MB used, 3962MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)

Changed virtual ram to 1.5x = initial and 4x = Max ...May use ReadyBoost if needed but I'm doing fine without.

Oh, as for the error: All I did was uninstall ALL drivers with errors, rebooted the system and ran windows update after which I did a full scan with Dell Support Assistant and it disappeared. 

Just thought I'd add if it could help anyone out there.

Shot for the tips there Philip. 

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