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34593
March 15th, 2013 10:00
Windows 7 recovery/boot disk corrupted; how to reinstall?
I'm getting a blue screen of death error that points to something called ntoskrnl.exe.
Scanned for spyware/malicious programs, updated all drivers and tried system restore with no luck. Now I learned my recovery disk is corrupted so I can't reinstall -- suggestions?
BSOD comes after signing -- OS boots without error, but crashes as soon as desktop loads
No Events found!
memyselfandi2
6 Posts
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March 15th, 2013 10:00
More info from latest .dmp:
IRQL_NOT_LESS_OR_EQUAL
Bug Check Code: 0x0000000a
Parameter 1: 00000000'7fef3377
Parameter 2: 00000000'00000002
Parameter 3: 00000000'00000001
Parameter 4: fffff800'036bbe45
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+75c40
Crash Address: ntoskrnl.exe+75c40
The parameters and bug codes seem to change, but they all point to the same Driver/Address: ntoskrnl.exe
memyselfandi2
6 Posts
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March 15th, 2013 10:00
Also: running Windows 7 64 bit
memyselfandi2
6 Posts
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March 15th, 2013 10:00
EDIT: system launches fine in "Safe Mode", but no diagnostic tools work (including "repair computer" and "startup repair")
Running Inspiron 15R
Intel Cre i7-2670QM
DELL-Manshu S
6 Operator
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2.2K Posts
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March 15th, 2013 10:00
Hi memyselfandi2,
Welcome to the Community.
Could you please provide the following details:
1. Operating System Installed on the system
2. BSOD Error Code
3. Did you perform any recent hardware change?
Thanks & Regards
Manshu S
#iworkfordell
theflash1932
11 Legend
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16.3K Posts
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March 15th, 2013 10:00
In the US, you can order a replacement Windows DVD from here:
support.dell.com/.../backupcd_form
Or you can download and install using a "retail" DVD, then activate over the phone (with Microsoft, NOT Dell) using the Product Key on the COA/license sticker on your computer.
theflash1932
11 Legend
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16.3K Posts
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March 15th, 2013 10:00
If it boots ok in Safe Mode, you can open MSCONFIG (from the Start Menu Search bar), and disable all non-Microsoft services and startup applications. Then add them back one (or a few) at a time until you find the culprit. What BSOD stop code are you getting?
memyselfandi2
6 Posts
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March 15th, 2013 11:00
Thanks for the quick responses -- going to keep this as "unanswered" while I try @flashses MSCONFIG suggestion.
Also ordered a backup recovery disk.
Philip_Yip
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March 16th, 2013 07:00
Once you have a disc, see Windows Reinstallation Guide/A Clean install of Windows 7 for some more detailed instructions:
http://philipyip.wordpress.com/dell-community-forums/